Posted about 5 years ago

L1 Customer Support Engineer

$ 30k/Year ($ 15/Hour for 40 hours of productive work per week)
Remote Position

Long-term

Do you pride yourself on providing exceptional customer support? Have you ever wanted to improve processes, but were not empowered to do so? Are you an effective troubleshooter? Are you a technical support guru who is passionate about helping others and want to be a change agent? If so, you belong to our elite support team!

As an L1 Customer Support Engineer, you will be empowered to streamline processes and improve our knowledge base, so you can better serve our valued customers. You will have to ensure that customer’s queries are resolved timely, efficiently and always with stellar service. You will be challenged by cutting-edge software products having to learn at a pace of one per week. You need to have an excellent analytical mind, you need to be a lifelong learner, and you need to be up to join the best support team unlike any other in the software industry.

“I’ve finally found a position where I am rewarded for approaching tasks and problems in unconventional ways; it’s almost a requirement in our team. Every day is something new and it never feels stale. If you have a creative streak and a passion for customer service, then this role would be a perfect fit.”
-Maria G, L1 Customer Support Agent