Posted almost 5 years ago

Job Category
Products and Technology

Job Details

The Salesforce User Experience Operations team is currently seeking a Lead UX Program Manager to join our team. As a Lead UX PM, you'll partner with researchers and designers across multiple product areas to strategize and execute on recruiting and research projects. You'll be an integral part of the research process, driving our participant sourcing strategy and ensuring quality participants are found. You'll foster relationships with our community of customers and empower them to participate in our User Research program to impact future generations of Salesforce product design. The ideal candidate will be flexible, detail-oriented, and have excellent interpersonal skills. You are focused on the customer experience and are fanatic for organization and logistics. You adapt easily to changes in requirements and are able to switch directions quickly. You are self-driven and can prioritize when faced with multiple projects, but know when to ask for help. You are a master of communication, both written and verbal. Ultimately, you are a professional team player with a positive attitude and approachable even when you are managing several projects.

In this role, you will:

Develop a participant sourcing strategy and execute against it, driving new members to our growing panel of over 25k users

Partner with internal customer-facing teams to identify new participant channels

Serve as a research advocate within the Salesforce community and our millions of customers

Create branding and marketing assets, crafted to entice our most difficult-to-reach targets

Act as a trusted advisor and provide solutions to support research efforts within a team of 40+ researchers

Manage customer-facing events, overseeing recruitment functions

Consult with internal partners on best practices, legal compliance and research ethics

Required Experience:

5+ years in a customer-facing role or project management capacity

Superb storytelling and presentation skills

Demonstrated ability to balance multiple projects at once

Excellent organizational skills and follow-through

Ability to collaborate with and influence others to achieve results

Knowledge of user research or UX process, enterprise platforms or the CRM space

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.