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Posted over 1 year ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Come expand your knowledge of Red Hat’s solutions to help our customers use the solutions. The Red Hat Global Learning Services (GLS) team is looking for a Learning and Development Instructor to join us in Bangalore, India. In this role, you'll provide technical assistance by responding to incoming service requests about Red Hat Online Learning system. You'll assist students in understanding of our Red Hat Online Learning system and course content, helping them with course-related, guided lab exercises. You will also assist the curriculum development team with lab quality assurance (QA) testing and curriculum maintenance projects. As a Learning and Development Instructor, you'll need a willingness to continuously learn and deepen your knowledge of Red Hat’s solutions.

  • Provide technical assistance to students by responding to incoming service requests about Red Hat Online Learning system
  • Assist students with understanding of our Red Hat Online Learning system and course content, and course-related, guided lab exercises
  • Apply hotfixes to course content or lab environments
  • Collaborate with other members of the Red Hat training teams to resolve issues for our students
  • Assist curriculum developers with building and deploying cloud images for training lab exercises
  • Assist curriculum developers with curriculum maintenance projects
  • Deploy updated or new course content into the Red Hat Online Learning system
  • Perform QA tests on lab content produced by the Red Hat Training Curriculum Development team
  • Continuously expand your knowledge of Red Hat’s solutions

  • Bachelor's degree or equivalent experience in the enterprise; degree in information technology (IT) is a plus
  • Excellent written and verbal communication skills in English
  • Quality customer service skills and prior customer-focused role experience
  • Ability to work across multiple time zones
  • Command line expertise of Linux
  • Red Hat Certified Architect (RHCA) certification
  • Ability to troubleshoot Red Hat OpenShift is a plus
  • Shell scripting, HTML5, or Java programming experience is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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