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Posted about 1 year ago

Live Chat Agent: Full-time Remote

REMOTE – FULL TIME

Who We Are

Flow (feelmeflow.com) is a content marketing and live chat agency. We’re currently looking for a home-based chat agent for our U.S.-based live chat services to work Monday – Friday 10am – 7pm Mountain Time.

Job Details

  • Location: Work remotely from home office in an interruption-free environment. You may be based anywhere in the U.S.; however, your shift will occur during Mountain Time.
  • Work environment: Reliable high-speed internet, your own computer and phone, internet backup source in case of outage.
  • Available shifts and compensation:
    • Monday – Friday, 10am – 7pm Mountain Time
    • $11/hour

Essential Responsibilities

  • Promptly greet website visitors via a chat text box
  • Answer a wide variety of questions
  • Set, confirm and cancel appointments
  • Help customers with the use of a client’s product, website or service

You will be required to study, test and train on the websites and knowledge bases of multiple live chat accounts (approximately 6-8 accounts of varying volume) from different industries (real estate, medical, auto, etc.). Chats are continually monitored for performance and feedback.

Who You Are

Required Occupational Competencies

  • English Language: Know the meaning and spelling of words and use proper grammar.
  • Typing Speed: Minimum 50 wpm, error free (must upload screenshot upon application).
  • Customer Service: Assess needs and meet quality standards for customer satisfaction.
  • Computers: Knowledge of online and desktop applications that include chat, email, knowledge base, word processing, files and folders, and other systems.

Required Foundational Competencies

  • Service Orientation: Actively looking for ways to help people.
  • Time Management: Develop specific goals and plans to prioritize, organize, and accomplish your work, observing and respecting the time of others.

Preferred Occupational Competencies

  • Administration: Knowledge of word processing, managing files and records, designing forms, and other office procedures.
  • Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services.
  • Psychology: Knowledge of human behavior, motivation, and performance; understanding individual differences in ability, personality, and interests.

Preferred Foundational Competencies

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Oral Comprehension: Listen to and understand information and ideas presented through spoken words and sentences, be aware of others’ reactions and understand why they react as they do.
  • Reading Comprehension: Understand written sentences and paragraphs in work related documents, use logic and context to extract meaning.
  • Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
  • Writing: Communicate effectively in writing as appropriate for the needs of the audience; ability to write cohesive, long-form content to convey a specific message.

Equal Opportunity Employer: Minority / Female / Disability / Veterans / LGBT