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Posted about 1 year ago

SUSE, a pioneer in open source software, provides reliable, interoperable Linux, cloud infrastructure and storage solutions that give enterprises greater control and flexibility. Nearly 25 year of engineering excellence, exceptional service and an unrivaled partner ecosystem power the products and support that help our customers manage complexity, reduce cost, and confidently deliver mission-critical services. The lasting relationships we build allow us to adapt and deliver the smarter innovation they need to succeedtoday and tomorrow.

At SUSE, we set challenging goals for ourselves, then work to meet, and often exceed them. How far can you go with extraordinary colleagues at your side?

For our sales team, we are seeking a:

Maintenance and Renewals Representative

Description of position

We are looking for an enthusiastic individual to join our Renewals team to cover SUSE software maintenance renewals for DACH region.

Key responsibilities
  • Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners.
    Prepare quotes, review due dates and administer full recovery of existing maintenance contracts.
  • Work to bring in MR revenue personally with direct contact to our customers, but also leverage the field sales team and our partners to help bring in timely renewal revenue.
  • Conducting sales interactions with such accounts via telephone or over the Web to close identified renewals business. This will involve strong negotiation of pricing and spotting opportunities to up-sell.
  • Work closely with the product team to give feedback on ways to improve retention
  • Working also with the field sales team, other MR reps in your regions and our partners whose quotas may overlap with yours, to bring in timely renewal revenue
  • To train up and become a sales expert on the key products and become an advocate within the team. You will require an understanding of and be able to articulate to the customer the constantly evolving technology and its application to a customer's business problem.
  • Requirements:
  • Experience in sales, ability to follow a sales process, overcome objections and find solutions to those objections thus maximising the revenue stream to SUSE.
  • A good phone presence and experience dialing dozens of customer calls per day (e.g. tele-sale, tele-interviewing, etc). Experience within call centres also desired.
  • Experience within the IT sector and multilingual environment;
  • Fluent German and English is required
  • Business Acumen.
  • Ability to deal with complex issues.
  • Ability to deal with administration work while prioritizing your revenue attainment.
  • Experience in a large IT multinational is desired.
  • Software sales/renewals experience an advantage.
  • Ability to understand evolving technology and its application to a customer's business problems or projects.
  • Customer focused; People orientated and delivers exceptional customer service;
  • Sales oriented; Strong communication, negotiation and selling skills; solution selling; Ability to consult with customers on solutions. Strongly motivated by success and target driven.
  • Team oriented; Ability to work well with both internal/external (partner) teams; good communication; Articulates professionally in both verbal and written communication.
  • Self motivated; Works well on own initiative.
  • Why work with us:

    We offer you a chance to take your sales career into the next level. SUSE is an Open Source pioneer and market leader. You will learn from industry experts and bring the latest technology to market. In a culture founded on collaboration and knowledge-sharing, you will be responsible for exceeding your own goals, and to work across boundaries and hierarchies to deliver success for our customers.

    In our Dublin office you will experience truly multinational environment. You will be surrounded by supportive colleagues who truly enjoy working together.

    At SUSE, we set challenging goals for ourselves, then work to meet, and often exceed them. How far can you go with extraordinary colleagues at your side?

    Learn more about us at