Posted 4 months ago
Manager, Customer Engagement
Location: Branchburg – New Jersey – USA, Indianapolis – Indiana – USA, Lowell – Massachusetts – USA, Remote – – USA
Function: Professional Services and Consulting
Ref #: 20190004335
The Manager, Workforce Ready Customer Engagement Program, will play a critical role in continuing to define and build a growing customer engagement organization. Working closely with the Director of Workforce Ready Customer Engagement, you will supervise and continue build an existing team of Customer Engagement Managers and help shape this team’s contributions to achieving the company’s customer and net revenue retention goals.
The main expectation of the Manager, Customer Engagement is to significantly and measurably impact the company’s goal of achieving a 95% customer retention rate and 110% net revenue retention rate for Workforce Ready customers. To do this you will:
To do this you must possess:
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Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® – and more than 40 million people in over 100 countries use Kronos every day.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.