Posted almost 5 years ago

This is a remote position based anywhere.

Responsibilities

Build, scale and manage our IT Operations and Helpdesk teams to support our needs as distributed company

Work with PeopleOps to enable smooth onboarding/offboarding of all team members, ensuring that

All hardware is available day one

Governance and deployment of software and SAAS is automated and aligned with GitLab policies

IT Onboarding/101 are regulary conducted, and enable team members to get comfortable working in their new tools

A clear channel of feedback to improve the efficacy of the above

Be the IT Expert at GitLab - Come with Solutions, not a Practice of No

Hold regular 1:1's with all members of the IT Teams

Triage and manage priorities of IT HelpDesk and Operations

Represent the IT team in different company functions - be an advocate for modern, efficient, SIMPLE solutions

Create and execute a plan to develop and mature our IT capabilities

Regularly give IT group conversations

Embed an asynchronous, distributed philosophy in everything you do

Collaborate with all functions of the company to ensure IT needs are addressed

This position reports to the Director of Business Operations

Requirements

2+ years hands on experience in an IT Operations role, and experience managing or working service/support roles.

2+ years managing a team of 2 or more IT Administrators

Experience working with leadership to execute on strategic IT investments, and creatively meeting the non-homogeneous needs of a technically savvy, specialized userbase in our R&D, go-to-market and G&A teams

Contribute to and enable GitLab's operational strategy - enabling distributed and asynch operations, and empowering our end users to take direct action

Experience growing a team in a fast-paced, high-growth environment

Demonstrably deep understanding of IT Operations and Service/Support needs in a high-growth technology company

Ability to reason holistically about end-to-end Enterprise ecosystems: from online sales portals to marketing tools to GCP

Hands on experience working with Python

Experience building and maintaining automation and integration of enterprise IT SaaS platforms

Experience building corporate IT knowledge bases and writing policies/processes

Experience with open source tools

Be passionate about DevOps, or its principles, especially in applying software engineering principles to IT Operations and Services

Strong written and verbal communication skills

Share and work in accordance with our values

Must be able to work in alignment with Americas timezones

Successful completion of a background check ( ../../gitlab-com/www-gitlab-com/master/handbook/people-operations/code-of-conduct#background-checks )

Leadership at GitLab ( https://about.gitlab.com/handbook/leadership/#management-group )

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page ( ../../gitlab-com/www-gitlab-com/master/company/team ).

• Selected candidates will be invited to schedule a screening call ( ../../gitlab-com/www-gitlab-com/master/handbook/hiring#screening-call ) with our Global Recruiters
• Next, candidates will be invited to schedule a first interview with our Director of Business Operations
• Next, candidates will be invited to schedule a second interview with our Head of People Operations
• Next, candidates will be invited to schedule one or more interviews with members of the BizOps team
• Finally, candidates may be asked to interview with our CFO or CEO

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page ( https://about.gitlab.com/handbook/hiring/interviewing/ ).

Remote-West