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Posted about 2 months ago

ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!\n\n\n**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values [read our Dignity at Work statement]. ORCID strives to be:\n\n**Inclusive**: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.\n\n**Trusted**: Privacy and researcher control underscores everything we do.\n\n**Open**: Our work is open, transparent, and non-proprietary.\n\n\n\n**The Role**\n\nORCID is seeking a Member Support Technical Specialist (MSTS). The Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. If you like to foster teamwork and genuine collaboration, are self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced maturing non-profit organization, this could be the job for you. \n\nThe position reports to the Engagement Director and will be part of the Engagement team. The successful candidate will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. The MSTS should also have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\nProviding first-in-class technical support to ORCID members and service providers\nIncreasing the percentage of members who are fully integrated into ORCID systems\nServing as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\nProviding ORCID technical training to Consortia leads\nLiaising with the ORCID technical team for effective handling of complex technical challenges\nCoordinating issues with our partner organizations where needed \nMaintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\nBeing proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n**Requirements and Qualifications **\n\nMinimum of 3-5 years relevant professional experience \nEnglish required; strong preference for French or Spanish as an additional language\nCandidates should be based in MDT, CDT, or EDT timezones\nPossess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\nBasic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\nExperience working with web APIs and troubleshooting issues related to APIs\nComfortable working in a team and facilitating cross-team collaboration\nWillingness to commit to occasional international travel (\n\n#Location\n🌏 Worldwide


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