Posted about 1 year ago
This job posting is for:
Customer Success Program Architect
Senior Customer Success Program Architect
Principal Customer Success Program Architect
Are you as passionate about creating solutions as you are about providing an exceptional experience for every customer? Are you committed to driving outcomes and have a track record of success doing that in big “bet the company” initiatives? Do you derive you most satisfaction from your role when you know you are able to focus and take ownership to drive success?
MuleSoft's Customer Success team is looking to add a MuleSoft Strategic Advisor, Customer Success Architecture, Banking to work with one of our largest and most strategic accounts to help us further drive the use of MuleSoft’s Anypoint Platform within and across the enterprise.
As a MuleSoft Strategic Advisor assigned to a MuleSoft customer, you will work within our MuleSoft Account team to understand their business challenges and identify how MuleSoft Anypoint Platform can help create solutions that will allow our customer’s business to be more agile, flexible, and successful and realize their true vision for MuleSoft within the enterprise. You will help to advance integration maturity by providing guidance around common patterns, centralized management, shared infrastructure, technical leadership, and other best practices. You will also work with different groups within Salesforce to set up a Center for Enablement, including the identification of MuleSoft experts, knowledge and code repositories, and reusable components. You will work with the customer’s technology leadership and architecture teams to define who MuleSoft’s platform will integrate across all of the enterprise’s lines of business.
This position is available in New York City or Charlotte. Remote locations will be considered for exceptionally qualified candidates.
This role is intended to be dedicated to a single customer at a time with engagements long enough to drive significant business outcomes. In order to be most effective driving customer outcomes, this role is intended to be onsite at customer locations approximately 75% of the time (with some flexibility depending on customer needs). As a role within MuleSoft’s Customer Success group, this position is non-billable.
What you’ll achieve:
Master the Anypoint family of products and quickly establish your reputation within the organization
Review our existing industry go-to-market strategy and product roadmap and identify patterns that have promoted a successful enterprise connectivity model in existing customers
Learn the business challenges and opportunities facing your assigned account
Engage with your customer, understand their current and future projects, and begin to add value
Work with the many customer groups interested in MuleSoft and educate them about the capabilities of the Anypoint Platform and the API-led approach
Review the business and technical objectives of the various groups and recommend where and how the Anypoint platform can be used to further those objectives. As well, you will be a trusted advisor to them by helping them understand where MuleSoft is not a good fit and where other technologies may be better aligned with their objectives.
Work with the customer’s architectural governance team to define recommended best practices about using MuleSoft within Salesforce’s overall platform strategy.
Contribute to an enablement plan for Salesforce and tailor that plan for each different group to best set them up for success
Establish, evangelize, and potentially lead the core MuleSoft C4E team within Salesforce
Help put several teams on a path to production using MuleSoft within their platform
Establish a working C4E team across the enterprise
Publish Best practices and integration templates across the enterprise using Anypoint Exchange
Educate the customer’s teams about MuleSoft’s API led approach and help them implement that approach into their overall architectures
Document concrete examples of API reuse within and across different groups
Establish working relationships with all project teams and embed in each team’s architectural and design processes
Present on the approach and success stories within Salesforce following our API-led, C4E, and OBD methodologies
Ensure that all partners working for the customer are educated and aligned to the points above
A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap
Ability to be a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance
Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them
Ability to advise and mentor diverse teams using influence and adaptive communication strategies
Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications
A broad perspective on API and integration patterns, use cases, technologies, and trends
Comfortable multitasking across parallel work streams, juggling different roles and priorities in each
A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view
This position will likely require 50+% travel to meet at various customer sites within North America and Globally
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.