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Posted almost 2 years ago

2018 has been a year of unprecedented growth at! Therefore, rolling into 2019, we are looking for another Customer Success Manager to join our expanding NYC team.There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position that includes working on some weekends (with respective weekdays off) The RoleBuild strong relationships with our clients to understand their needs and ensure their success with monday.comServe as the main point of contact and liaison between clients and the rest of the teamEmpower customers to connect their goals and challenges with the solution in monday.comTake ownership of new accounts and manage their onboardingLead online webinars, consultations, and one-on-one demos to educate customers on the features of our productStay in touch with clients to ensure that they're realizing the full potential of Your Experience & SkillsPrior experience in customer service or account management in a SAAS company - a mustFluency in German Excellent interpersonal skills and multitasking abilitiesSuperb written and verbal communication skillsPositive attitude, empathy, and high energyAbility to take initiative and adaptTechnical background is an advantage Self-managing *** We can only accept US citizens