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Posted 6 months ago


Role Description:

We are looking for a highly motivated individual and team player to join the Partner Operations team focused on supporting our Resellers.

You are a highly motivated team player with expertise working in a fast paced, cross-functional manner. You have the ability to establish cross functional business relationships. You have a proven track record on delivering results and getting things done. You are smart, have strong business acumen, with the ability to make a notable impact within your first 90 days at salesforce. You are able to effectively communicate with key stakeholders in the partner ecosystem with a keen focus on driving operational excellence in supporting our Reseller program.

Responsibilities:

  • Respond to process & policy questions and effectively communicate requirements to all stakeholders

  • Respond to internal operational issues (resolve, re-direct, escalate)

  • Provide triage for reseller partner business issues and inquiries

  • Foster Best Practices with globally consistent and scalable knowledge sharing programs

  • Develop, publish and maintain sales-facing enablement assets involving the channel

  • Coordinate the setup and training on the channel tools

  • Can develop process maps and identify process improvement recommendations

  • Proactively drive process and policy improvement to support a fast growing channel

  • Provide monthly, quarterly and ad-hoc reporting and metrics for reseller ops

Experience/Skills Required:

  • Bachelor's degree or equivalent combination of education and experience

  • 5+ years sales, sales support, i.e. deal desk, operations support experience

  • Experience in a fast-paced, customer-facing team

  • Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations

  • Extreme attention to detail with a strategic eye

  • Salesforce application experience a plus

  • Demonstrated participation in process improvement initiatives and/or project management experience

  • Candidate must be able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations

  • Ability to understand broader business and financial issues and juggle multiple projects and/or tasks

Other Requirements/Nice to have:

  • Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)

  • Fluency in English and one or more of the following languages a plus; Chinese, Cantonese, Mandarin, Thai, Malay,

About salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \"family\") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.