Part-Time Customer Experience and Marketing Support
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Posted about 4 years ago
Holstee is looking for a dependable, detail-oriented communicator to help us with customer support and some marketing needs.
In this role you will be tasked with:
- Supporting our customers with their every need
- Drafting, formatting, and sending marketing emails
In many ways your voice will become Holstee’s voice, so it is important that you understand and appreciate the core values of our brand.
Knowledge and experience with customer support and email marketing tools are helpful, but more than anything, passion, talent and hustle are what will get you this role.
We always find that the best work is done by those who love what they do, so we are seeking people who appreciate the vision behind our work and are excited to contribute towards our mission of helping people live fully and mindfully.
We always find that the best work is done by those who love what they do, so we are seeking people who appreciate the vision behind our work and are excited to contribute towards our mission of helping people live fully and mindfully.
Recommended Skills:
- Experience with customer support
- Native English speaker with superior copywriting abilities
- Great editing skills with a keen eye for typos and grammar
- Good organization and time-management skills
- Able to work independently as well as collaboratively with team
- Able to take direction as well as rely on own initiative
- Able to define and work toward deadlines
- Curious and always excited to learn
- Experience working remotely
- Bonus! Experience with Helpscout, Shipstation, Shopify, or Klaviyo
Responsibilities:
- Customer Support: Provide delightful customer service using a casual and personable communication style. Respond to customer emails on business and order-related inquiries. Calling back customers who have left a voicemail. Ideally you are able to log in and respond to customer requests twice a day, in the morning and again in the evening.
- Email Marketing: Prepare campaigns in our email marketing platform Klaviyo twice a month. This includes drafting and editing copy, selecting photos, and ensuring that the right content goes to the right recipient.
- Community Engagement: Draft and select content for posts to our community Facebook group. Engage with responses and encourage interaction among members.
- Product and System Knowledge: In order to do this job well, you will need to learn about our existing products and internal processes. We will provide as much documentation as we can, but a natural curiosity will be very helpful in tying it all together.
Logistics, Timing & Compensation:
- Location: Remote - anywhere in North America
- Commitment: This is a part-time position. We are looking for candidates that can commit to the role for at least 6 months but ideally interested in staying in this role for longer. The role is hourly, and we expect it to range between 5 to 10 hours a week. This role requires someone who can commit to a minimum of one hour per day, 5 days a week.
- Compensation: This part-time role is compensated hourly.
- Timeline: We will be looking through applications on a rolling basis as they come in. And we are looking to make an offer by March 31.
Learn more and apply here:holstee.com/cs-job-description