Posted almost 4 years ago
Position Overview
Our customers are at the forefront of some of the most interesting data in the world, using MemSQL to push the boundaries every day. To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontlines of critical customer issues.
Our Escalation Engineers are our go-to resource for our most challenging customer cases, which can include technical complexity or politically charged escalations. They are the ones that are able to take ownership of any customer issue and see it through to resolution. In this Escalation Engineering role you should expect to be delving deep into database engine internals and memory allocators, investigating Linux performance or host configurations to see how they might be impacting the database, or troubleshooting complex SQL query behavior, all in the name of resolving critical customer or product issues.
As a member of our Support Engineering team, you will be constantly learning a wide range of customer systems and technical concepts or new product features to ensure you are ready to handle the new and exciting challenges that customers encounter. To accurately identify the source and solution of an issue, this team will take the time to learn about the customer’s business and systems while helping to improve their fundamental MemSQL and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools outside of MemSQL while also being deeply engaged with multiple departments including engine development teams, query performance, product management, infrastructure SREs, and others.
Role and Responsibilities
Required Skills and Experience
Bonus points if you have
MemSQL is The No-Limits Database™ powering modern applications and analytical systems with a cloud-native, scalable architecture for maximum ingest and query performance at the highest concurrency. MemSQL envisions a world where every business can make decisions in real time and every experience is optimized through data.
Global enterprises use the MemSQL distributed database to easily ingest, process, analyze, and act on data in order to thrive in today’s insight-driven economy. MemSQL is optimized to run on any public cloud or on-premises with commodity hardware. Visit memsql.com or follow us @memsql.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: MemSQL does not accept agency resumes. Please do not forward resumes to MemSQL employees. MemSQL is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.