As Mosaic continues to rapidly expand with leading car wash, petroleum and convenience store brands across North America, we’re seeking an experienced Product leader to help us improve our platform UX for our customers and their end-users.
In your role as our Product Manager, you will report directly to the CEO and work alongside our seasoned Director of Engineering to build our product with a small team of software engineers. As a start-up, success in your role will require you to act as an impactful independent contributor, as well as an effective and collaborative colleague to our Engineering, Customer Success and Sales teams. Given the size of our team, you’ll be given substantial autonomy to conceptualize and implement the highest impact solutions to address our key challenges and opportunities.
* Develop and roll out a compelling product vision and strategy * Work with our leadership team to define a clear vision of what it means to win in our market and how we will differentiate as a product and company * Communicate this vision to our team, customers, partners and other crucial stakeholders * Utilize platform data and end-user insights to optimize our customer lifecycle * Develop a deep understanding of our customer and end-user pain points and address them with enhanced functionality * Support our transition to a culture for data-driven decision making as a first-principle * Contribute directly to product experimentation and development * Work alongside our engineering team as a hands-on contributor * Conceptualizing and actioning rapid experimentation that enhances our understanding of our end-users and their needs * Increase revenue per Customer and End-User by enhancing UX/UI * Develop empathy with all stakeholders to understand their core challenges and growth opportunities * Increase product stickiness to convert passive users to active users * Understand industry trends and proactively develop products that are indispensable * Develop a deep industry understanding, specifically among our ideal customer profile * Understanding of similar parallel industries that has technology we can leverage * Position Mosaic as a must-have product for operators of all sizes * Be a part of building a highly effective and cohesive product team * Ensure the product organization is designed to meet our business objectives * Streamline decision-making and enable the effective balancing of input and requests from all internal stakeholders, prospects and clients
To be successful, you must:
* Bring meaningful experience leading product teams for business-to-business enterprise software products at high-growth companies * Be skilled at communicating with internal teams, clients, and products, even during difficult conversations * Be comfortable independently conceptualizing, strategizing and executing major initiatives * Embrace ambiguity and be open to evolving challenges and business needs * Collaborate effectively with external partners, including contract developers, hardware engineers and customers
About Our Technology Stack
* GIT and GITHub * SQL and NoSQL databases * Programming in Node.js, Javascript, Typescript, Jasmine, Angular, and Serverless applications
About Mosaic
Mosaic is a fast-growing technology company built to serve the car wash industry. Payment, subscriptions, marketing and loyalty programs are the backbone of our offering to customers in both Canada and the US. Headquartered in Hamilton, Ontario we offer the team the flexibility of working remote, or out of a beautiful, open-concept office in the downtown core.
Mosaic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age or disability
