Posted over 1 year agoWhat we’re buildingAt Tidelift, our mission is making open source software work better—for everyone. We see a world where open source creators can get paid for doing work they love, and software development teams get software they can depend on. We’re already supporting many of the most important projects in open source, and adding more all the time.We're still small, but well-funded and growing. You will play a large role in tackling challenging problems and helping build the company, while learning alongside our experienced team.Find out more about us in this quick video, read about us in Wired, or visit tidelift.com.How you can helpWe’re looking for a product manager with experience growing software-as-a-service web apps.A research-oriented approach. We are looking for a relentlessly curious person who brings an enthusiastic, consistent approach to engaging with users on their contexts and needs. This would involve a range of activities including interviewing, ethnographic methods, surveying, and other ideas you bring to the table. You should also be able to synthesize data across support, sales, marketing, and product to identify opportunities to make a difference in customers' lives. We want you to own and nurture the product development team's relationship with customers.The Tidelift Subscription is a technical product; It would be beneficial to have experience with technical products or customer research with enterprise software customers, but this isn’t a requirement for the role—we’re interested in learning more about how you discover and engage with customers.Focused on the problem. Our ideal candidate would be a person that falls in love with the problem. As part of a product team, you will provide clarity to strategy, design, and engineering on “keeping the main thing the thing." You are a storyteller. You will take your customer knowledge and vividly describe the problem and what we’ve built to meet their goals back to customers in a way that resonates with them, while inspiring the internal team as well. You should have experience launching a product and making sure users understand its value. In this role you would be deeply involved in documentation, product marketing collateral, landing page copy, blog posts, videos, and other materials—many people across the company help create these, but you would often be involved in reviewing and aligning them to the larger product story.There will also be internal evangelism to keep teams aligned across the organization on feature release timing, messaging, and positioning. Your work will be deeply embedded with product, marketing, and sales teams.This teamThis role sits in product development and will report to the Head of Design.We want a team where everyone cares about cares about users, design, building a business, and one another. This team assessment spoke to our developers, and we want the whole company to score highly on similar measures of engagement and work quality as our culture grows.We’re also aiming for work-life harmony: we believe in doing good work, with urgency and pragmatism, but at a sustainable pace. We value big impact over long hours.Our valuesWe’re trying to build a healthy, values-driven culture. We want to be:Optimistic: We see an amazing future ahead, and want to inspire others to share in it. This is both internal—building each other up and looking for the best in people—and external—we know open source is awesome, and we want to make it even better.Practical: We know words and ideas alone won’t change lives. We help people most by creating a pragmatic, viable, and sustainable business that works for everyone. So we care about usability, design, and honest assessment of costs and benefits.Additive: We want an environment that encourages and inspires growth, both for individuals and for the open source community as a whole. That means embracing a growth mindset, and valuing culture add over culture fit.Inclusive: We believe technology will be stronger when it better reflects the voices and ideas of society as a whole. So we want people from different backgrounds and experiences to not just be represented, but to be heard, valued, and flourish. We do not tolerate discrimination or harassment.How we workYou can work remotely (within the US) or from our office in downtown Boston. About half of our team, including two of our founders, are remote, and we take employee experience seriously wherever you are based. We believe in the urgency of our mission, and the importance of doing good work, but also know this is a marathon and not a sprint. Hours can be flexible within reason if necessary to meet personal needs (like child, medical, or elder care). Compensation, benefits, and careerCompensation is competitive with other Boston-area startups, including health insurance, flexible vacation, 401(k), short-term disability, parental leave, and equity.We invest in every employee’s growth, and support professional development that aligns with your goals and how you learn best.Please note that we are not looking to hire contractors or outsourced development teams.