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Posted about 1 year ago

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We're here to help; visit us at Salesforce.org.

Job CategorySalesforce.org - Marketing and Industry Strategies

Job Details

We are looking for a talented, self-directed, Product Manager (PM) who is passionate about working internally and externally to deliver market driven solutions. The product manager is responsible for understanding market needs, working closely with the technical team to create product requirements, and packaging features into product releases for Salesforce.org products. This is an amazing opportunity to have impact with thousands of higher education institutions and beyond, while working on the world's best platform for delivering impactful applications. The team is one where self-directed individuals thrive, and one where your vision for increasing the impact of technology and education in the social change sector can be realized.

Duties will include development of requirements that solve our customers' toughest problems, synchronizing customer needs and interests with roadmap and delivery schedules, and representing the product to internal and external stakeholders. The PM will work closely with stakeholders to help develop the roadmap, and especially the feature set and functional requirements for the development teams, plus communicating that information to interested parties.

Position Summary:

The Product Manager will be required to be knowledgeable and enthusiastic about leading the development, execution and strategy for effective, scalable, end-to-end business solutions. As a technical role, the emphasis will be on working closely with internal teams to design and develop solutions, but will also include gathering, documenting and prioritizing requirements, conducting user acceptance testing, internal engagement, and customer outreach.

All of our Product Managers work cross-functionally with every team within Salesforce.org; from diving into the market to develop extensive market subject matter expertise, to sitting in on customer calls with the sales team, and working on user story mapping with user experience and engineering. The Product Manager will report up to a Senior Product Manager and will be a key member of a small and growing innovative technology team.

Core Responsibilities:

As to be expected in a startup-like environment, the scope of this position will evolve continuously. Comfort with ambiguity and flexibility is required. Below is a partial representation of what may be included in the Product Manager's typical week:

+ Work with the community, partners and stakeholders to gather user requirements

+ Facilitate the creation of feature designs

+ Work in tandem with a cross-functional team to create epics and user stories

+ Develop product feature roadmap and community input plan (pilots and design partner programs)

+ Lead the team through release planning to inform the roadmap and communicate results to stakeholders

+ Facilitate and manage the product lifecycle and continuously iterate to improve the product, including prioritization of enhancements, fixes and modifications

+ Manage and communicate trade-off decisions between scope and schedule

+ Act as the subject-matter expert for their assigned market

+ Synthesize diverse sets of data to educate the team and drive product decisions

+ Engage with customers and partners to understand their needs, articulate our goals and evaluate the impact of our product

+ Partner with marketing, alliances and customer success teams at all levels to assess, initiate, prioritize, refine, and drive go to market messages for products and solutions

+ Help bring diverse teams and priorities together to continually deliver for our customers

+ Above all else, doing the little things that get the team to their goals

Required Qualifications:

+ 3+ years of experience in a Product Management role where you have shipped products that have scaled

+ Experience working with fundraising and accounting systems

+ Demonstrated aptitude in the agile software development process

+ Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition

+ Strong technical background

Desired Qualifications:

+ Strong public speaker with experience delivering presentations and giving product demos

+ Experience with Salesforce technologies

+ Knowledge of higher ed market problems and trends

+ Familiarity with the Higher Education or Nonprofit Fundraising

+ Experience with financial/accounting record systems

+ Bachelor's degree

Our product managers are:

+ Well versed in understanding the customer needs

+ Compassionate (not just empathetic)

+ Curious

+ Entrepreneurial

+ Deeply analytical

+ Experts in creating a product narrative

+ Inspirational to engineers, designers and sales teams on a collective vision

+ Detail oriented yet versatile

+ Good communicators

+ Flexible

+ Partners and believe that building a great product is a team sport
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Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!