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Posted over 1 year ago

Program Manager Job ID #: JR56082 Functional Area: Information Technology Position Type: Full-Time Regular Experience Desired: At least 3 years Education Desired: Bachelors Degree or equivalent Primary Location: US-Florida-Jacksonville 601 Riverside Ave-1199 Secondary Location(s): Remote – Anywhere In USA US-Florida-Orlando 2001 Summit Park Dr-F664 US-Georgia-Norcross 3150 Holcomb Bridge Rd-F088 Travel Percentage: 0.00 Relocation Provided: No Position Responsibilities/Requirements Opportunity to join the DCC Program as a Business Analyst supporting application migrations critical to the multi-year Data Center Consolidation Plan. Primary work schedule will be M F, 8 AM 5 PM ET, but as this is a migration program there will be a call for after hours and weekend work at various times during the month to support application migration schedules. JOB SUMMARY: Business industry professionals who elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems. Translate these business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements. GENERAL DUTIES & RESPONSIBILITIES Acts as change agent for assigned workstream, entering and tracking related change tickets into enterprise change management systems Constructs meeting agendas and meeting minutes, acts as scribe for workstream meetings and captures and assigns action items appropriately Maintains workstream action item log and follows-up with accountable parties to ensure issue resolution Assists with periodic status reporting and participates in management of workstream key activity list/project plan Performs data analysis and assists workstream architect with technical design updates and related diagram maintenance Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results. Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications. Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection. Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Identifies and documents business strategies, objectives, and drivers. Analyzes and documents business processes and metrics, and identifies improvement opportunities. Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI. Re-engineers processes to deliver greater effectiveness and efficiency. Identifies/documents how applications and systems interact to support business processes. Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders. Uses knowledge of systems and industry requirements to develop or modify complex information systems. Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained. Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results. Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience. May mentor, guide, advise and/or check the work of less experienced business systems analysts. Considers business implications of the application of technology to the current business environment. Other related duties assigned as needed. EDUCATION REQUIREMENTS Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience. Master’s degree desirable. GENERAL KNOWLEDGE, SKILLS & ABILITIES General knowledge of enterprise data center technologies with past experience in supporting application or server migration projects Knowledge of financial services industry from enterprise technology perspective Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development Proficiency in solutions design and requirements definition disciplines leveraging model-driven design-based tools and techniques including conceptual solution component models, business process models, use cases, etc. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors Willingly shares relevant technical and/or industry knowledge and expertise to other resources Excellent analytical, decision-making, problem-solving, team, and time management skills Ability to persuade and influence others on the best approach to take Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed Is resourceful and proactive in gathering information and sharing ideas FIS JOB LEVEL DESCRIPTION Career level role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in business modeling and requirements definition, multiple products/services, and one or more technical environments. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. May coach junior business system analysts. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years business systems analysis experience. With a 50-year history rooted in the financial services industry, FIS is the world’s largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: and For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. As part of the selection process, this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.