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Posted 8 months ago

Program Project Manager, Quality Operations

Job Locations: US-Remote

Category: Operations

Type: Regular Full-Time

Job ID: 2019-3555


The Manager, Quality Operations will be a critical member of the Revenue Management team, supporting the Quality Operations of the company. This role will support the markets on a national level to include training/education, data integration/reporting, and other administrative duties as needed.


  • Market Support including communicating with market team members, reviewing market performance and working with market leadership to improve as needed, and implementing/supporting quality initiatives.
  • Developing quality educational materials and conducting trainings with team members.
  • Work with markets to identify point of care testing needs including integration into local workflows, developing educational materials, and identification of best practices.
  • Work with markets, IT and HCE data teams to ensure accurate quality reporting, identification of data problems, and provide SME guidance when developing new and enhancing older quality measure logic.
  • Provide feedback for EMR enhancements including developing and improving quality modules for care gap closure.


  • BA/BS degree or equivalent practical experience required
  • Experience working on Quality initiatives, tracking reports, and education preferred.
  • 5+ years of experience working in a fast-paced business environment with a strong analytical bent (preferably consulting or an operational role within a healthcare context)
  • Experience working in a rapidly growing company or division with geographically dispersed business units is a plus
  • Experience working with cross-functional teams Proven track record demonstrating leadership skills, critical thinking, proactive operational excellence, and problem-solving