Posted almost 3 years ago

Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple.  To simplify global expansion through revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND their business, ONBOARD employees, MANAGE compliance and PAY worldwide!  Global expansion is becoming more and more a part of the modern workplace, and with that comes things like remote work and spread-out teams. As Elements is a truly global company, we take care of our client’s employees worldwide. From Chicago to Manila, from Johannesburg to Delhi and Hong Kong, we provide top class benefits to all the employees we serve every day. With offices all around the world and teams spread out between multiple time zones, you too can benefit from the “Glocal” team strategy, giving our employees the flexibility, they need to do their very best work the best way they can.

Position Overview

A revolution cannot be done alone, and we need the best and brightest talent to continue our growth into the new modern workplace. We are looking to expand our team by hiring a new Quality Assurance Manager, a team player who is ready to make the role their own and bring their own ideas and innovations to the table. Reporting to the Associate Director, QA & Compliance, you will be supporting our Legal & Compliance team by analyzing and plan methods of approach to help develop, test, implement, and monitor a custom quality assurance program for the Company while also managing a team of Quality Assurance Analysts to assist you with this support.

Key Responsibilities

1. Gather requirements in order to build a comprehensive Quality Assurance program, including audit functions, and recommend changes to predetermined quality guidelines.
2. You will engage deeply internally across the company, with clients and partners to identify problem areas within internal processes and streamline those processes. You will be encouraged to experiment, build, and think holistically to create game-changing solutions.
3. Assist in establishing processes for risk assessment, implementing necessary policies/procedures, creating a confidential reporting structure/investigation process, complete third-party security management and due diligence programming, develop training/communications for the Company and organize and monitor the quality assurance audit process for the service delivery and technology solutions processes and protocols.
4. Support the Company’s efforts in obtaining and maintaining quality certifications, including but not limited to ISO9001, ISO27001, SOC1 and SOC2.
5. Coordinate with the various Product teams to assist with product testing processes in order to identify and analyze problems, particularly when problems occur in multiple products, and recommend and facilitate solutions to these problems and ensure efficient roll-out.
6. Lead a team of Quality Assurance Analysts (2-4) tasked with carrying out the specific functions and tasks of the Quality Assurance program.

About You

• 5+ years of hands-on quality control experience, with corporate compliance expertise a plus
• Four-year accredited undergraduate degree, Masters in Business Administration preferred
• In-depth knowledge of quality control procedures and legal standards.

What We Value

• You are passionate about a creating a compliance focused culture by implementing processes, controls, and policies. You understand what it means to ensure a company can grow.
• You are self-motivated and want to make immediate impact to the organization
• You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem.
• You have the ability to work collaboratively with others and thrive on ambiguity.
• You have the ability to work on multiple projects and deals simultaneously.
• You have excellent verbal and written communication skills
• You have strong fluency in English and other languages is a plus

What We Offer:

• Opportunity to work a company that is revolutionizing the market and is experiencing exponential growth!
• Allow your inspirational ideas to come to life in a highly creative and executional environment.
• Ability to work in an organization with over 40 nationalities all over the world, which embraces diversity, inclusion, and belonging at its core.
• The opportunity to challenge in a high performing organization and leave each day knowing you have made an impact.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

Elements Global Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Elements is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Elements is based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Elements will not tolerate discrimination or harassment based on any of these characteristics. Elements encourages applicants of all ages.