Posted almost 5 years ago

Job CategoryProgram/Project Management (Non Technical)

Job Details

At Quip, we're committed to helping people work better. Our mission in Customer Education is to effectively communicate information to our customers and inspire them to use and love Quip. This role will be responsible for training our largest Quip customers and our internal Salesforce go-to-market teams. You will have the opportunity to work cross functionality with our customer success, product, and marketing teams to provide a seamless experience for our Trailblazers and Ohana. Joining our team means that you will have the opportunity to help build and scale brand new programs and make immediate positive impact to the organization.

Your mission is to:

• Develop and lead regularly scheduled virtual training webinars for Salesforce employees and Quip customers
• Lead customized trainings for Salesforce teams and Quip customers both virtually and in person
• Measure the success of your training and iterate
• Consult with leadership to identify collaborative team use cases best suited for Quip
• Create and refine content and trainings based on varying audience needs
• Manage time to prepare new sessions in addition to delivering current training assignments
• Keep up to date of new and/or enhanced product features and functionality and incorporate into training documentation and delivery
• Develop and deliver innovative ways to grow awareness and adoption of Quip
• Regularly measure effectiveness of our training programs through the use of product usage health dashboards and internal surveys

Must haves:

• Experience delivering trainings virtually and in person
• Experience tracking success with data and iterating quickly and regularly
• Ability to build structure and focus within ambiguity
• Growth/scale mindset
• Ability to understand and differentiate learning audiences and adapt content to best serve the audience you are engaging with
• Flexibility to adapt to changing programs and processes
• Track record of complex and creative problem-solving, and desire to create and build new processes
• 3+ years experience in a training role or similar
• *Nice to have*: in-depth knowledge of Salesforce products and tools

You'll love this role if you:

• Want to join a strategic team focused on growth
• Are passionate about developing programs that make it easier for customers to be successful
• Are willing to try something crazy and fail in order to get to the right solution
• Have the desire to work cross-functionally with all teams within the organization
• Are self-motivated, innovative, and able to assume responsibility and work autonomously

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

SDL2017