Remote Customer Support Jobs

Find a customer support job you can do from home. We’ve got the most comprehensive list of open remote copywriting positions.

Sign up to get notified when new remote copywriting jobs become available.

Unsubscribe at anytime. Privacy policy

Posted 5 months ago


About the Team:

The charter of MuleSoft Professional Services is to enable our customers to transform their IT operating model by accelerating the adoption of the MuleSoft platform using our world-class expertise, standard methodology and enterprise best practices. In order to support our rapid growth and reach the next level of scale, we are currently seeking an exceptionally talented services leader to drive and manage the services business in Japan.

MuleSoft maintains an extremely high level of satisfaction across our customer base. We also take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

About the Position:

The Regional Director of Services, will be the go-to business leader, accountable for all aspects of Professional Services including services sales, delivery of customer engagements, practice building, and operations. Reporting directly to the Global VP of Services, you must be truly passionate about getting your hands dirty and delivering meaningful, lasting customer business outcomes on time and on budget.

You will embody a thought leadership and evangelist mentality to help our customers see the enormous value in the methodologies that our Services team brings to them. At the same time, you will continue building our world class consulting team through supporting recruiting efforts.

You will be a key member of the cross-functional regional leadership team for MuleSoft. Collaboration and alignment across Sales, Customer Success, Pre-Sales, Channels, and Product teams will be integral to your success.

Position Deliverables:

30 days

  • Internalize MuleSoft’s outcome-based sales and delivery methodology

  • Build a services business plan for the region and actively represent services in the broader cross-functional plan

  • Establish and start executing a hiring strategy to grow the team

60 days

  • Execute on the business plan, driving accountability within and across functions

  • Actively participate in deal pursuits as a mentor, coach, and executive sponsor

  • Drive successful delivery of engagements as measured by customer satisfaction (CSAT) score

  • Build executive relationships and proactively manage customer outcomes, escalations, and overruns

90 days

  • Manage the quarterly Services P&L metrics: bookings, revenue, utilization, and headcount

  • Harvest lessons learned and ensure that best practices are documented and shared within and beyond the team while also contributing to methodology and other areas of the practice

About You:

  • High level fluency in Japanese and business level English

  • A strategic business leader that understands the importance of leading by example, and being a player and a coach

  • Extremely collaborative and has ability to gain trust across internal and external functional leaders

  • An experienced Professional Services leader and a subject matter expert in managing a practice and P&L

  • Extremely strong consulting background in a top tier system integrator firm or high growth enterprise software vendor

  • Prior hands-on consulting experience in the integration or middleware space preferred

  • Embodies operational excellence when it comes to bookings and utilization forecast, contract terms, etc

  • Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike

  • Foresight to anticipate approaching growing pains and wisdom to build your own vision for what this role should evolve into as MuleSoft experiences explosive growth

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.