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Posted 9 months ago

Join the team and help us build something incredible!We live and breathe customer support, and strive to provide exceptional experiences for each and every Flywheel user. As a Happiness Engineer, you’ll get to work directly with customers to help them get the most out of the Flywheel platform and do their best work!You’ll be responsible for understanding customers’ needs, communicating solutions, solving problems, and working with an incredibly talented team to help our customers succeed. We provide support for a wide variety of topics ranging from hosting help and development dilemmas to recommending articles to read or sharing pictures of our cats. (Yep – that’s a true story!)If you love working with people, enjoy a challenge, and know the right moment to add your favorite gif to an email, we’d love to hear from you!APPLY NOW!Think you're a perfect fit?Here's just a little taste of what we're looking forOUR IDEA OF A PERFECT CANDIDATE IS SOMEONE WHO...Has a desire to help people, and a strong sense of empathy for their needsHas intermediate knowledge of WordPress and WordPress Plugins and ThemesHolds basic to advanced knowledge of Apache and NGINXHolds basic to advanced knowledge of MySQLIs comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)Is willing to learn new things, and has an aptitude for technologyHas familiarity with server infrastructure providers (Google Cloud Platform, Digital Ocean, etc)Has experience accurately describing and communicating issues to clients with and without developer backgroundsTHIS ROLE WILL BE RESPONSIBLE FOR...Responding to email tickets or online chat to help Flywheel customers with their website issuesTroubleshooting the most technical of issues, escalated from our Tier 1 support teamDebugging performance issues related to PHP and/or WordPress sites using New Relic or similar toolsDigging into and solving technical issues related to anything along the LAMP stackCombing through logs to identify errors being generated from code being executed on the serverFlywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us. If you’ve built WordPress sites, love solving problems for people, and are ready to join a fast-growing company, we’d love to hear from you.