Posted 4 months ago
We believe that customer service is the entire business, not just part of the job. We fulfill our mission by hiring the best talent as ambassadors for our brand and the voice of our service. As a part of our travel team, you will help support the thousands of travelers who use Pana every day by serving as the primary point of contact for our users.
You will serve as the human touchpoint for most people who interact with Pana. You will message users, identify and react to user needs, and perform requested research and bookings. Your work will include regular elbow grease to help improve our supply systems, technology integrations, and content team to deliver the best possible information, options, and experiences to our users. You will also actively participate in making our product better by collecting and effectively communicating user feedback to the rest of the team.
- Take ownership for the Pana user experience.
- Communicate with members clearly and promptly.
- Research and book flights, hotels, local transportation, and restaurants.
- Maintain product quality by vetting material produced by our content team.
- Take care of your teammates.
The Typical Day
- Research, book and manage travel for employees at some of the fastest growing companies in the world.
- Help companies organize the perfect trip for a candidate's onsite job interview.
- Battle vendors (probably Frontier) on behalf of our members to recover lost baggage, get trips refunded, etc.
- Authorized to work in the US.
- BA/BS or equivalent experience.
- A background in one or more of the following: travel industry, customer service, or material travel experience.