Posted 5 months ago
Customer Success Group
Salesforce Audience Studio Project Manager
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according to Forbes, and one of Fortunes 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
The Project Manager (PM) will report to the Head of Project Management, EMEA Data Solutions who reports to the head of the Professional Services (PS) team. The successful Project Manager is highly-organized, detail-oriented, high-energy professional who is a structured thinker, able to break down larger problems into project plans working with both client and Salesforce Audience Studio team members.
The PM plays a key role as new relationships are transitioned from Sales to the Customer Success Group (CSG). The PM is responsible for the successful delivery of the project as defined within the signed Statement of Work. The PM must create the project plan, and owns its updates, maintenance and reporting. The PM conducts weekly client status meetings to advance and track the implementation project plan, identify risks and shape mitigation approaches, and owns coordinating across members of the cross-functional team to ensure follow-up items are completed in an efficient manner. The PM is also responsible for project health tracking, status reporting and administration. The PM serves six to ten of Salesforce Audience Studios largest, most strategic clients.
Collaboration is a key to success. The PM works with colleagues within and outside of Audience Studio CSG. Within the CSG, the PM works closely with Client Partners, Solution Architects, and Analysts. Beyond CSG, the PM works with members of Support, Implementation & Integration (I&I), Product Management and Engineering.
Core accountabilities include:
Schedule and participate in internal and client kick-off meetings to ensure account context is reflected in project plan, updates and status calls
Create and manage project plans
Collect inputs from cross-functional team members and client and agency project team members
Schedule and set agenda for weekly client status calls during implementation period
Document, track and follow-up on action items and project plan issues
Provide project status updates to Salesforce CSG account team and client team members including creating & maintaining issue logs
Track & report service hours against client allowances
Support the Solution Architect to coordinate with client and clients agencies and partners to get tags implemented and data collected
Provide support on ad-hoc projects and analysis requests from the client or Client Partner
Success in role requires that the PM:
Enjoys engaging with clients, learning their businesses and is able to quickly leverage Salesforce Audience Studio resources to help clients meet business goals
Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
Is intellectually curious
Prefers an entrepreneurial, fast-paced environment
Works well across organizational boundaries by maintaining focus on client impact
Is able to travel to client locations up to 25% of the time
4 - 6 years experience across a combination of enterprise client services and digital media
3+ years experience in project management
2+ years management or SaaS systems implementation consulting experience preferred
English and German language proficiency required. A third language is a plus (French, Spanish, Finnish)
Bachelor/Advanced degree degree and/or PMP certification a plus.