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Posted about 1 year ago

Job Category
Program/Project Management (Non Technical)

Job Details

The Team
Quip's mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. The Customer Success team works to inspire the most innovative Enterprises to do more meaningful work using Quip.

The Deployment Team drives the implementation of Quip across our customers. We work to deliver scalable change management strategies to enable customers on their journey to true business and cultural transformation

The Role
As a Scale Deployment Manager, you will work with a portfolio of fast growing customers, predominantly in our SMB segment, to drive their usage and adoption of Quip. You will work with customer both one on one, as well as lead our new Group Deployments program. You will improve on and create scalable programs that quickly enable customers while still
taking a thoughtful and consultative approach to help them realize value.

With a focus on high impact programs, approximately 40% of time will be devoted to program creation and execution and 60% of time will be spent deploying individual customers.

Requirements
  • 3+ years experience in SaaS implementation
  • Exceptional communication skills - in writing, in conversation and in front of any audience
  • Results driven, self-sufficient and highly organized
  • Meaningful project management skills. Has the ability to manage, organize and prioritize multiple projects at once
  • A creative problem solver with a proven track record of building effective and high impact programs
  • Ability to build trusted relationships and become a customer advisor. Not afraid to improve on a customer's plan if necessary
  • Experience building cross-functional relationships and working with colleagues across every org
  • Understands the value of Quip and can reinforce that value through customer evangelism
  • Desire to positively contribute to a supportive and authentic team culture built on shared principles that celebrate how each person's unique background, experience and ideas make us all better individually and as a whole
  • Salesforce knowledge preferred
*LI-Y

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