Posted about 5 years ago

Senior Customer Success Manager San Francisco, Boston or Remote Who We Are Cobalt (cobalt.io) is a fast growing cybersecurity start-up headquartered in San Francisco. We leverage the sharing economy to find global security talent to help secure companies and their users by providing Penetration Testing as a Service via the Cobalt technology platform. We have Scandinavian roots, an American base and a global outlook. Our offices in San Francisco, Berlin, and remote roles are characterized by a fun, fast-paced and collaborative culture based on individual responsibility and ownership. What You Would Do We are looking for a senior customer success manager to join our team and help Cobalt’s customers build successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally. You would: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for advocacy. Monitor day-to-day service execution and customer satisfaction. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage annual renewal process for customers to assure uninterrupted product use. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Program manage account escalations. Who You Are 3 -5 years of relevant experience. Consulting mindset. Experience with Salesforce. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Strong written and verbal communication skills. Familiarity working with clients of all sizes. Detail oriented and analytical. Prior experience in closing sales deals and speaking with C-level executives. You’re driven: No one needs to push you to excel; it’s just who you are. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers: They win, so you win. Why You Should Join Us Opportunity to join and grow in a passionate, rapidly expanding industry Competitive compensation & attractive equity plan 401(k) program to help you save for the future Medical, dental, and life insurance benefits Flexible paid time-off, remote work, & travel policies Regularly planned team outings and company events Paid lunch 3x/week Pet-friendly offices