Posted 6 months ago
In the future, we see a better world. And the changemakers creating that better world should have the tools and technology to make this happen. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits, educational institutions, and philanthropic organizations so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We're here to help; visit us at Salesforce.org.
Job CategorySalesforce.org - Products and Technology
What We Do:The Salesforce.org CCE team for Nonprofit and Education Cloud leverages our extensive combined platform and domain experience to provide customer-centric technical engagement to external and internal teams. We respond to, escalate and solve some of the most difficult problems of our customers and partners. In the process, we use our expertise and tight connection to our teams and the broader community to improve the Salesforce.org product experience for all stakeholders. We are known for making complex ideas, plans, and procedures easy to understand. We proactively share our processes, tools, and knowledge to empower the community and create impact in order to ensure every constituent feels understood, supported and loved.Who You Are:You are comfortable working with a diverse remote team. You're keen to work with new technologies and are highly proficient with one or more programming languages commonly utilized in Salesforce application development. You are a highly productive and efficient technologist, and seen as an expert in several product areas critical to our nonprofit and education customers. You are a great communicator and work well both with our technical team and our external community. People seek you out for pragmatic answers to technical questions, because you know what works and what doesn't and will always communicate in a clear, compassionate manner even to non-technical stakeholders. You are a tenacious troubleshooter who can juggle multiple priorities at the same time. When faced with an unfamiliar error message, you're excited to debug, research and recommend solutions to resolve. You understand and take to heart that an unresolved bug impacts our customers' ability to meet their mission to impact lives, and you are invested in their success.What You Will Do:
+ Dig into code to debug and isolate customer and partner-reported bugs in Nonprofit and Education Cloud products utilizing top-notch troubleshooting techniques
+ Work directly with customers, partners, engineers, customer success teams and product management on high-profile issues critical to the success of our largest and most impactful customers
+ Identify root causes, propose test cases and fixes, and develop new debugging processes while working closely with product teams
+ Provide timely information to customer facing teams to improve overall customer satisfaction
+ Mentor Technical Support on technical issues and best practices
+ Build relationships with other teams across Customer Success, Product Delivery, Industry Solutions, and the community as a technical expert
+ Work with product management to size, scope and define technical requirements and help transform them into actionable work for the engineering team
+ Collaborate with a fast-growing product team to maintain the highest caliber of technical deliverables around our released products
+ Stay up to date with core Salesforce releases to understand and communicate impact for our products
+ Travel occasionally to product team meetings and community development events
Key Skills & Experience:
+ 5+ years or more experience with Salesforce and Salesforce-related technologies particularly focused on debugging and troubleshooting
+ Experience with using and configuring the developer console and debugging tools around core Salesforce technologies including, but not limited to: Lightning Experience, Salesforce Communities, automation features like Workflow and Process Builder, Salesforce security model
+ Experience with the Salesforce ISV experience, including products, packaging and AppExchange
+ Good understanding of database technologies such as SQL, PL/SQL and relational database schema design
+ Comfort with a variety of development tooling, including VS Code, VCSs, SalesforceDX and continuous integration tools
Desired Skills & Experience:
+ Experience in practicing agile methodologies, including scrum and continuous integration environments
+ Technical writing and documentation experience
+ Experience working in or around the nonprofit or education sectors in a technical capacity
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!