Posted over 1 year ago

About Tymit

At Tymit our mission is to reinvent the credit card to make it honest, safe, and more transparent to achieve more peace of mind when managing your finances. To prove this to our users, we have built an elegant and intuitive app linked to a credit card designed to achieve better financial well-being and control like never before.

A credit card from a tech company, not a Bank. Fintech credit makes up only a tiny fraction of overall credit. Still, it is growing rapidly, and Tymit will be at the forefront of the digital disruption in the credit card world.

Based in the UK, Spain, and Greece, our talented and growing team is committed to creating a diverse and fun work environment, putting the user at the center of every decision we make. At Tymit, we have a mantra. Customers are first because that's what drives us and our growth, and we'll continue catering to them that way.

Compensation & Perks

‎The salary range of this role is £40,000 – £45,000 per annum depending on experience. ‎‎‎

🏝 25 days of paid holiday plus bank holidays.

🥳 Your birthday off.

🏡 Tymit is working fully remote, and all employees can remain working from home if they want, traveling to our offices when agreed with the team.

🌇 If your preference is working from our office and working onsite with other Tymiteers, we have you covered with our offices - Postpandemic.

⏰ Flexible working hours.

🤓 Additional days to attend conferences and workshops related to technology and/or events related to Tymit’s industry and sector.

💲 Budget for remote home expenses.

📚 Learning & Development is a big asset for us, and we count with a yearly budget.

🏥 Private health insurance.

👩🏽‍🤝‍👩🏻 Referral program.

💳 6 months free-interest for all Tymiteers in our Tymit card.

💻 Budget for your home office set up.

About the role

This role will ideally fit candidates who want to play a key role in mitigating the risks of a fintech or credit product environment. A high level of technical skills in terms of programming, analytics and monitoring experience is required for this role.

We are small, but we think big. 🦄🦄 Do you want to join us?

About the culture

Be ready to join a company where collaboration is key. You will be expected to share knowledge and speak up, at the same time you have the ability to listen to others and consider their opinions. At Tymit we are also big fans of good atmosphere and humor, prepare yourself to receive a bunch of GIFs.

During your time at Tymit you will

• Establish, support and maintain the 24/7 Cat A and Cat B services.
• Work closely with Platform to compliment the technical monitoring.
• Investigate opportunities in our monitoring environment to enhance incident/errors/problem detection for customer journeys using appropriate tools such as Kibana (ES) & Grafana.
• Improve/enhance our alerting suite using your analytical skills.
• Raise alarms/alerts to the wider team in case of any unusual/unexpected customer journey and work together with the developers to understand the root cause.
• Understand the root cause of incidents.
• Setup Alert manager, Kibana, Ops-Genie and other tools to notify team of an issue.
• Initiate post-mortems for incidents.
• Participate in five-way root analyses of incidents.
• Participate in an on-call rotation.
• Guide/supervise team members with code-based enhancements and optimisations for automations.
• Assisting operational side of the business with technical demands.
• Collaborating with tech teams to create internal tools for Operations functions.
• Assist customer services, risk and collections with complex ticket queries, fixing data integrity issues and bugs using SQL, Java & Python.
• Raise bug tickets to backend/front end developers regarding product functionality errors/issues.

What you will bring along

• 3+ years working in a similar role.
• Advanced scripting in modern programming languages such as Phyton, Java, SQL etc., along with the ability and willingness to learn more advanced programming.
• Experience working with data visualization tools to create meaningful dashboards.
• Ability to pro-actively identify and recommend improvements and automations to processes.
• Ability to easily learn and quickly become proficient with new tools.
• Technical operations experience, including support and incident management, operations monitoring, process improvements, and metrics reporting.
• Proven ability to troubleshoot and identify the root cause of issues, you're a natural problem solver!

What you can expect from our hiring process

Stage 1

60 min. video-call with Sandra, Reconciliations & Controls. Brief technical discussion to understand more about the role and your skills.

Stage 2

90 min. video-call with Fran, Platform Lead. Technical discussion around a task to better understand your skills and give you a sneak peek of what it could be working at Tymit. No need to do a technical test.

Stage 3

60 min. video-call with Lisa, Head of Product Operations and Backoffice. Introduction to your future team to get a sense of Tymit’s culture.

Stage 4

🏁– Offer 📧

If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.

To meet our regulatory obligations as a licensed financial services company in the UK, Tymit needs to take background checks, Criminal and Credit checks, our new hires to help us safeguard our users. If you have any concerns regarding this process, please discuss this with our People Team.

Tymit is made up of people from various backgrounds, and you are welcome for who you are, no matter where you come from, what you look like. We seek to create a culture where everyone can belong because we believe that people do their best work to show up every day as their authentic selves. So, bring us your personal experience, your perspectives, and your background.

We do not make hiring or employment decisions based on race, religion, age, national origin, gender, gender identity or expression, sexual orientation, marital status, disability, pregnancy status, or any other difference. If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.

*Please, take into account that we do not provide Visa sponsorships, and you need to have right to work in the countries where we are located.