The shift to on-demand expectations is the biggest change in the workplace in decades. Employees want immediate, convenient, and personalized access to the knowledge and services they need to get their job done.

Unlike traditional employee support tools, askSpoke was built specifically to power the on-demand workplace. askSpoke’s innovative design and AI gives employees what they need, where they need it, and when they need it, resulting in happier, more productive workplaces. And IT, HR and CS leaders get time back to work on the things that matter, and credit for the effort they’re putting into bringing their companies into the on-demand future.

We’re a Series B startup backed by Accel and Greylock, and have raised $28M in funding. Our HQ is located in South Park, San Francisco, and we have colleagues in New York, Nashville, Los Angeles, and other locations!

We are looking for exceptional engineers to join our team and implement various ML and NLP technologies. The work spans many disciplines: Information Retrieval, NLP, ML, and deep learning.

Responsibilities:

• Lead design, implementation, evaluation, and productionization of ML/NLP/IR projects that are tightly coupled with the product.

• Implement new features and algorithms for our search and conversation engine.

• Handle data collection and data annotation tasks.

• Write high-quality code, with emphasis on maintainability, readability, and testing.

• General intellectual property -- write patents and publish papers.

• Review technical designs and code. Mentor and onboard new engineers.

• Willingness to learn and work on other parts of our platform stack.

Requirements:

• Track record (3+ years professionally or 5+ years academically) of building ML and/or data pipeline systems.

• Solid understanding of practical and theoretical aspects of standard ML and NLP concepts.

• Experience with ML and NLP software packages and tools (Scikit-learn, TensorFlow, Torch, Spacy, NLTK).

• Proficient in at least one or more programming languages including but not limited to Python, JavaScript, and C++.

• Familiarity with modern data storage messaging and processing tools (MongoDB, Cassandra, Redis, Spark, Elastic).

• Experience with high-pace test driven development  and continuous integration environments.

• Ability to balance priorities while working alone or within a team.

Benefits:

• Competitive salary and meaningful equity in a fast-growing start-up.

• Catered lunches every day (dinner is with family!). Fully stocked kitchen with snacks and drinks.

• Comprehensive health, vision and dental insurance for you and your dependents.

• 401(k) program.

• Gym membership of your choosing.

• Flexible vacation policy and paid parental leaves.

• Commuting benefits include transport allowance or parking in SF.

• If there’s something important to you that’s missing, we'll add it!

We're building a talented team where everyone has the opportunity to have immediate impact. In addition to improving how companies of all sizes handle their everyday work, you will also help form the cultural foundation of the askSpoke team. If this sounds like your kind of challenge, we want to hear from you!