At WorkFusion, we build software that is changing the world and transforming workplaces. Our technology automates repetitive, data-intensive work so people can be freed from the mundane to pursue the meaningful, companies can grow further, and customers can be served faster and better. 

 

WorkFusion is increasingly recognized as the world leader in industry-specific process automation, offering AI-powered software with particular focus on the needs of banking, financial services, and insurance enterprises. Our Intelligent Automation Cloud combines RPA, machine learning and analytics in one unrivaled platform that can be deployed quickly and scale without limit. We compete in the world’s fastest-growing software segment and we are growing at record pace with customers spanning the globe. 

 

As the health and safety of our teams is always a primary concern, we are currently a primarily remote workforce worldwide. Officially, our headquarters is in New York City (on Wall Street) with additional hubs in Canada, Europe and Asia.

 

 

WorkFusion (WF) Robotic Process Automation (RPA) and Automation Intelligence (AI): Java support, troubleshooting, performance analysis and bug fix of Business Processes of On Premise and Cloud WF Customers. 

We are looking for a Java developer/experienced supporter with good troubleshooting skills for L3 tickets triage in 16x5 mode. 

 

Candidate will be trained and certified by WF Automation Academy as RPA/AI/Platform developer/architect. 

 

 

Key responsibilities 

●        Assist L2 engineers with WF issues related to 3 components: CT, WS, BEP. 

●        Troubleshoot and fix WF (CT, WS, BEP) related issues on L3 level, which implies the understanding how the product works from the inside and how its various components interact together. 

●        Create tickets in Jira for defects and feature requests in backlog of development team - if there is capacity and knowledge, L3 Support engineer can fix a defect in the code on his own. 

●        Participate in communication with the customers (WebEx sessions, Jira), developers, L2 engineers, delivery managers. 

 

 

Qualifications/Experience 

●        Java Core knowledge. 

●        Java profiling and memory analysis (heap/meta). 

●        Java GC tuning. 

●        Basic Unix commands 

●        English B2 and higher as L3 is frequently involved into direct communication with the Customer's clients. 

 

 

●        Basic understanding of WorkFusion architecture (components: CT, WS, BEP). 

●        Automation Academy certification. 

●        Experience of bot tasks and manual tasks development on the basis of WorkFusion platform. 

●        Basic understanding of Java memory configuration and multi-threading related issues (OOM and StackOverflow errors). 

●        Experience with working with Version Control Systems, IDEs (e.g. IntelliJ IDEA). 

●        Basic knowledge of Nginx, Hazelcast, Secret Vault, RabbitMQ, Zookeeper, Mesos, Marathon, Nexus, Minio, Kibana. 

●        Linux and Database (MySQL, PostgreSQL, MSSQL) skills.