Posted almost 5 years ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Account Manager to join us in Seoul, South Korea. In this role, you'll provide personalized, engaged support and guidance, cultivating high-value relationships with customers as you seek to understand their information technology (IT) infrastructure, internal processes, and business needs. You will tailor support to each customer environment, advocate on behalf of our customers, and facilitate collaboration with their other vendors. As a Senior Technical Account Manager, you will work closely with our Engineering, Research and Development (R&D), Product Management, and Global Support Services teams to debug, test, and resolve issues.

• Perform technical reviews and share knowledge to identify and prevent issues
• Understand the technical infrastructure, hardware, and offerings of your customers
• Perform initial or secondary investigations and respond to online and phone support requests
• Provide excellent customer support for customers regarding their Red Hat’s solutions
• Manage customer cases and maintain clear and concise case documentation
• Serve as a customer advocate within Red Hat
• Deliver key Red Hat’s portfolio roadmap updates and assist customers with upgrades
• Visit customers as needed to provide exceptional customer service experience

• Bachelor's degree in a science or technical field, engineering, or computer science is a plus
• 7+ years of experience with Linux or Unix system administration
• Experience in a support, development, engineering, or quality assurance (QA) organization
• Experience with OpenStack or cloud technology
• Experience with the telecommunications (telco) industry
• Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
• Advanced technical knowledge of the Linux filesystem and the Linux kernel
• Practical experience with a variety of hardware vendors
• Outstanding written and verbal communication skills in English and Korean
• Ability to explain complex information to customers in a clear and concise manner

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.