Senior Technical Support Engineer
This job is no long available. Want to browse other developer jobs?
Posted about 4 years ago
We are 350+ employees from diverse backgrounds, that hail from more than 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations. We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We pride ourselves on being an open and supportive company, which is why we were named to Fast Company’s list of 50 Best Workplaces for Innovators in 2019. Learn more at www.sonatype.com.
Are you interested in being part of a global Technical Support Engineering team that supports the innovation that drives open source development? Would you like to have the ability to solve customer issues without navigating multiple levels of internal bureaucracy? Would you like to work directly with product development teams and have a real impact on products used by millions of software engineers? If so, this role is for you.
We are searching for another great Senior Technical Support Engineer to support our APAC customers. While this is a 100% remote role, we are looking for the Engineer to be based in New South Wales Australia.
Our Support Engineers work with support and engineering team members to perform triage, the root cause analysis, debugging and troubleshooting of our product installations which are both cloud-based and on-premise. You will maintain our knowledge base of best practices, known issues, and solutions. Additionally, you will extend our support infrastructure by crafting and writing diagnostic tools and scripts. And, you will even write some code.
While our Technical Support Engineers come from many different backgrounds, they have previous development and/or quality engineering experience. They thrive on the challenge of solving a variety of problems at the application, operating system, and network levels. While this is a very challenging role, there is a tremendous amount of satisfaction that comes from learning new tools and technologies. You are not going to get bored in this role!
What We are Looking For
- Strong technical troubleshooting and problem-solving skills.
- Deep understanding of operating systems (Linux, Windows, OSX, etc.).
- Knowledge of networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL).
- Java thread and heap dump analysis ability.
- Strong written and oral communication skills.
What We Offer
- The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
- Competitive salary package
- Medical/Dental/Vision benefits including a stock option plan
- Business casual dress
- Flexible work schedules that ensure time for you to be you
- Our Engineering Teams work 100% remote from home based offices
- 2019 Best Places to Work Washington Post and Washingtonian
- 2019 Wealthfront Top Career Launch Company
- EY Entrepreneur of the Year 2019
- Fast Company Top 50 Companies for Innovators
- Glassdoor ranking of 4.9
- Come see why we've won all of these awards
Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know