Posted almost 5 years ago

Salesforce Industries is using the Salesforce platform to build world-class applications for vertical markets -- such as Financial Services, Healthcare, Manufacturing, and Consumer Goods, and we’re hiring a developer documentation writer in the Hyderabad office to create developer documentation for Industries cloud. This will include documenting APIs, MulesSoft connectors, and more. You will own, create, and maintain developer documentation for Industries cloud.

You already know, from years of experience, that being a technical writer involves:

• Asking plenty of questions so you understand not just how something works, but why it matters to the people using it.

• Serving as the voice of our users and figuring out the best way to get them the information they need when and where they need it.

• Digging into the stuff you’re writing about so you understand not just how it works, but why it matters to the people using it.

• Writing in the style that is most suitable for its audience.

Our ideal team member:

• Has 7+ years of technical writing experience

• Has experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences. Maybe that means you have past experience as a software engineer, technical or marketing writer, or maybe it means you come from the world of teaching, curriculum development, scientific journalism, or some other realm where engaging an audience with compelling content and storytelling is absolutely essential.

• Has technical experience that might include:

  • Cloud platforms and services, IaaS, PaaS, SaaS (AWS, Azure, Google)

  • IDEs, Web services technologies, APIs, SDKs, and object-oriented programming

  • Source control software

  • Writing code in languages like Java, C#, and JavaScript

• Has a creative side. We’re looking to push the envelope on authoring engaging and inspiring text that gives our users moments of delight without irritating them. Your creative writing degree finally will come in handy.

• Knows that being a technical writer involves way more than just putting fingers to keyboard. It also involves digging into what you’re writing about so you understand not just how it works, but why it matters to the people using it; serving as the voice of our users when collaborating with scrum teams; figuring out the best way to serve our customers; and finding ways of connecting with the folks who use our docs to get their feedback.

• Has the flexibility and openness to adopt our team’s style, processes, and practices, but isn’t afraid to suggest improvements that will benefit our writers, our collaborators, or our customers.

• Is an excellent juggler. Bonus points if you can literally juggle, but what’s most important is that you’re able to handle multiple tasks, projects, and initiatives at the same time while also keeping your cool.

• Really enjoys working closely as part of a team, and has the people and communication skills to do that well, and can also carve out focused time in a busy day to get work done independently.

• Loves writing for a variety of technical audiences—from admins to developers. You might have a favorite audience, but you can write content that's engaging and informative for anyone.

• Knows how to gracefully accept feedback without taking it personally. Many folks across Salesforce, particularly executives, have strong opinions about the experience we present to customers. You’ll need to know when to push back and when to adopt.

Required Experience/Skills:

• 7+ years of experience writing developer-focused documentation for software development audiences, or equivalent experience writing or testing code and at least 2+ years of writing documentation

• Working knowledge of two or more: Java, C++, PHP, SQL, PL/SQL, .NET, SOAP, AJAX, C, JavaScript

• Ability to meet tight deadlines with multiple deliverables

• Experience with IDEs, Web services technologies, APIs, SDKs, or object-oriented programming

• Great people and communication skills

• Focus on quality and details

• Ability to learn new technologies quickly

• Excellent problem solver

• Strong team player

• Customer advocate

• Bachelor’s degree in a technical or communications field

What You’ll Need To Be Successful

• Ability to read and, ideally, write code in Java or a scripting language

• Experience documenting APIs, SDKs, and cloud-based enterprise software

• Experience with Git, Markdown, and working from the command line required

• Experience with DITA

• Ability to break down problems

• Exceptional writing skills with a strong voice and sharp eye for structure, along with the subject-matter knowledge required for credibility

• Strong understanding of agile software development

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.