Posted over 4 years ago
Service Delivery Manager
REMOTE
GLOBAL SERVICES – TECHNICAL ACCOUNT MGMT.
FULL-TIME
About Percona
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.
Description
Services Mission
The Percona Services group is responsible for the operational and technical delivery of the services included in the Percona products/services line. The Services group is focused on a high quality, efficient delivery of Percona services that results in high levels of customer satisfaction and retention and low operational costs.
What will you do?
As an SDM, you will work directly with our clients on a daily basis, helping them overcome a wide array of challenges and being their main advocate within Percona. You will provide your expertise and oversight to limited number of clients, helping them design and build scalable and robust backend infrastructure that will support their needs.
As part of your role, you will continually strive to find better solutions to problems while keeping your focus on the client’s success. You will also be building strong relationships internally with other technical teams that will be servicing our clients as part of our Percona Care offerings. Percona is made up of several tight, customer-focused groups, so making a customer happy is a team effort and you will work together closely with all internal teams to make this happen.
Essential Functions, Duties and Responsibilities:
Attributes:
The ideal candidate will have experience or knowledge of all aspects of a modern application development organization and be familiar with Open Source, its core values, it’s community, and its mindset. Consideration will also be given to candidates with strong experience in project management, customer management, or service delivery management disciplines without the above technical skills.
Location/Time zone: Remote work from home United States/Canada, Central/South America-based and/or if you are based in Europe it will be CET afternoon/evening hour.
Percona is headquartered in Raleigh, NC. Staff members should be available if there is a need for any onsite trainings and/or events at any time.
Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.
Remote work from home openings require consistent and strong internet access.
HQ is in Durham, NC USA. Staff members should be available if there is a need for any onsite trainings and/or events at any time.
Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.
Please review our Percona GDPR Privacy Policy.