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Posted about 1 year ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat OpenShift Service Reliability Engineering (SRE) team is looking for a Service Reliability Engineer to join our team. Red Hat OpenShift is a leading enterprise Kubernetes container platform and SRE is the first team to host and manage the code in the public cloud. In this role, you will play a key role within the team, as you’ll be responsible for keeping the Red Hat OpenShift Container Platform environment available and secure. Along with the rest of your team, you will interact with other SRE teams and product engineering associates around the world to deliver large, containerized cluster environments. You'll be responsible for provisioning, upgrades, problem detection and automated recovery scenarios, incident management, and understanding complicated, interconnected data points to resolve faults when issues arise. As a Service Reliability Engineer, you’ll need to be able to work in a complicated and fast-paced environment while quickly learning new skills. In addition, you’ll create ways to consistently meet service-level agreements (SLAs) and keep the globally-distributed, cloud-based, and containerized enterprise Kubernetes smoothly running for our customers. Successful applicants must reside in a country where Red Hat is registered to do business.

  • Interact with the automated monitoring and healing infrastructure to ensure healthy environments
  • Develop automation to autocorrect or completely prevent issues in our online solution
  • Participate in release cycles of our offerings, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management
  • Perform software updates, peer code reviews, testing, and common vulnerabilities and exposures (CVE) analyses; respond to security threats
  • Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
  • Resolve customer issues in cooperation with Red Hat's global customer support team
  • Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment
  • Participate in both regular shifts and on-call rotations; this will include a weekend working schedule

  • 5+ years of experience managing Linux servers, running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
  • 3+ years of experience with enterprise systems monitoring
  • 3+ years of experience with enterprise configuration management software like Red Hat Ansible Automation, Puppet, or Chef
  • Experience delivering a hosted service
  • Demonstrated ability to quickly and accurately troubleshoot system issues
  • Solid understanding of standard TCP and IP networking and common protocols like DNS and HTTP
  • Solid communication skills and experience working directly with and presenting to customers

The following skills are considered a plus:

  • Knowledge of Zabbix or Nagios
  • Experience with Kubernetes
  • Experience with docker-based containers

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.