Posted 10 months ago
Job CategoryCustomer Success Group
The Analyst/Senior Analyst, Services Sales Strategy and Operations will play a crucial role in supporting the explosive growth of Salesforce Services. This role is hybrid of traditional jobs in strategic planning, sales operations, financial planning, and analysis - requiring a mix of market analysis, sales optimization and business operational support.This role is part of a high-performance, results oriented team that values innovation. Success in this role means assisting product leadership to drive the continued success of Salesforce by supporting our Services growth strategy. Sample projects range from the strategic to the very operational including evaluating worldwide market opportunities, supporting the creation of the Services growth strategy, business planning, market segmentation, sales pipeline analysis, sales bookings forecasting, and regular review of key performance metrics.Deliverables include detailed analytic models, custom performance analysis, building a scalable reporting infrastructure, and packaging findings into presentation-ready content for Salesforce executives. The role is cross-functional and requires interaction with multiple areas of the organization and provides exposure to senior executives.The successful candidate will have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities. Moreover, he/she will excel at extracting insights from data, converting ideas to action, and communicating insights to all levels of management.Responsibilities:
+ Lead ongoing analysis of business performance to support daily operations
+ Design and interpret key performance metrics. Deliver insights & recommendations
+ Assist in developing and delivering presentations for senior executives
+ Support strategic initiatives including evaluating areas of opportunity for the businesses
+ Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
+ Prepare analysis and recommendations for strategic decision making
+ Work experience focused on quantitative analysis and logical reasoning
+ Self-starter and high degree of motivation to go above and beyond the task at hand
+ Exceptional problem solving skills: demonstrated ability to structure complex problems, develop solutions
+ Strong presentation skills, especially related to building compelling Google Doc presentations
+ Sales experience a plus
+ Advanced Excel skills
+ Experience with SQL (or similar analytical packages) a plus
+ Work experience in consulting, finance, or product management is a plus
+ Bachelor's degree from an accredited university
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!