Posted almost 5 years ago

Job Title: Systems Engineer, Site Reliability

Location: Dublin, Ireland

Description:
Salesforce is seeking an engineering candidate to join the Site Reliability organization in our Dublin location. Working closely with our counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability and ready to quickly detect, diagnose and resolve incidents that impact our substrate infrastructure. As a Site Reliability Engineer, you will be responsible for incident prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing and game day exercises. The incumbent in this role would demonstrate strong focus on tactical operations, as well as large-scale production engineering and orchestration.

Seven days a week, 24 hours a day, in a follow-the-sun model, the Site Reliability team keeps the Salesforce cloud and our customers protected. When things break (in a complex environment, failure is expected), our team’s tools enable early detection, automated probable root cause identification, rapid resolution and world-class transparency. Come help us build the best monitoring, automation, debugging and transparency tools at the biggest Enterprise Cloud Computing company!

This position will cover 4x10 hour shifts per week, including weekend work.


Role Responsibilities:

• Incident Management - Key support roles during major incidents
• Enhance our monitoring systems by developing new software systems and algorithms to promote early detection, full stack and cross platform correlation, and automated probable root cause identification
• Automate Site Reliability Engineering operations by developing software applications and API Integrations to connect disparate systems
• Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives
• Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
• Keep the customer facing services available at top performance by maintaining the constant health of the supporting systems
• Participate in the technical review of incidents, partnering with R&D teams
• Develop debugging tools to assist engineers in diagnosing production service problems
• Ability to operate in a high pressure environment and troubleshoot complex issues quickly successfully handling multiple priorities.

Requirements:

• Experience in a medium to large operational environment
• Experience in a role with hands on complex Technical Problem Solving as a daily duty
• Experience in support of distributed systems with Linux/UNIX knowledge and exposure to Red Hat Enterprise Linux or Windows
• Understanding of monitoring implementations and administration
• Past Experience in Incident Management and good understanding of ITIL service operations
• BS/Hons Degree in Computer Science or equivalent
• Python or other scripting language experience
• Systems/Network administration background

Desired Skills:

• Knowledge of administrative tools and protocols
• Agile development experience/understanding
• Self Motivated
• Ability to work independently and as part of a team
• Excellent Communication Skills

Salesforce, the Customer Success Platform and worlds #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as- you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world. ​

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.