Required experience;

• Experience in a relevant role is a must

• Experience working with Node.js, MongoDB on Linux

Tasks;

• Research and identify solutions to software issues

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Document technical knowledge in the form of notes and manuals

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their systems are fully functional after troubleshooting