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Posted about 2 months ago

Required experience;

  • Experience in a relevant role is a must

  • Experience working with Node.js, MongoDB on Linux

Tasks;

  • Research and identify solutions to software issues

  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

  • Provide prompt and accurate feedback to customers

  • Refer to internal database or external resources to provide accurate tech solutions

  • Document technical knowledge in the form of notes and manuals

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at one time

  • Follow up with clients to ensure their systems are fully functional after troubleshooting