Posted almost 5 years ago

The Customer Solutions group works with Designers, Product Managers, Developers, and Executives at our prospects and customers to help them leverage InVisions connected workflow to deliver better products faster. As our field-facing product experts, the Solutions Consulting team plays a pivotal role in the pre-sales stages and helping customers understand and maximize the value gained from InVision’s products. SC’s partner closely with Account Executives to plan and execute deal and account strategies, help customers validate our solutions along multiple dimensions, and set customers up for success as they move towards working with our post-sales teams. Plus we have a ton of fun along the way in a diverse and distributed team!

What you’ll do:

Partner with Account Executives to earn the “Solution Win” by jointly navigating complex sales cycles engaging with all levels at the prospect/customer
Guide customers through the validation of our solution include proofs of concept, value definition, managed trials, validating technical requirements, providing customized value-based demos, fielding advanced product and technical questions, and more
Create and maintain pre-recorded demos, educational videos, and other sales collateral that cover our most common use cases by product, and can be used more broadly across the organization
Help bridge the gap between Product and Sales, capturing customer feedback to help shape our future product roadmap
Work closely with our Implementation and Customer Success teams to ensure pre-sale expectations are set properly and are handed off successfully post-sale
Become a trusted advisor to prospects/customers Design, Product, and/or Engineering team members and leadership; 20-25% travel expected for face-to-face engagement

What you’ll bring:

5+ years of sales engineering or solution consulting experience in a SaaS organization
Bachelors degree in a technical/analytical or design-oriented field
Excellent written and verbal communication skills, especially with executive audiences
Previous technical sales experience with design-related tools/personas, collaboration tools and/or enterprise platforms
Track record of managing technical and security objections
Initiative and comfort with ambiguity to navigate working with global remote team
Fluent German speaker