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Solutions & Support Operations Administrator


Posted about 4 years ago

I.F. Solutions & Support Operations Administrator


Job brief


Solutions & Support Operations Administrator responsibilities include the day to day operational management of Support and Solutions clients. 

The Solutions & Support Operations Administrator will work directly with the I.F. Solutions Portfolio Manager to deliver outstanding service and support to I.F. clients.

Responsibilities/Specific Duties


Conducting and coordinating services delivery from client communications to production, testing and deployment for Solutions and Support. 

Activities include but are not limited to:
  • Internal systems administration (training and onboarding, coordination of system updates, and access and permission controls)
  • Intake, including triage and rapid response activities
  • Client communications, including scheduling and running client meetings
  • Backlog estimation and grooming
  • Task routing and issue management
  • Budget creation, management, and reconciliation, including providing project and hours breakdowns for invoicing
  • Identify opportunities for internal process improvements
  • Perform project management duties for Solutions Fixed Bid projects, including:
  • Gathering requirements, managing routine tasks and bi weekly check ins, and client communications
  • Documentation
  • Resource identification and management
  • Identifying opportunities for enhancements for clients

Requirements and Qualifications

You must either be a US Citizen or already have a Green Card to apply

Familiarity with content management systems, especially Drupal 7 and/or 8

A digital orientation and a familiarity with digital services and support

Demonstrated strong and effective customer relationships

Minimum four years’ experience assisting with day to day web or technology operations in an agency or large organizational environment 

Demonstrated ability to inspire trust in the team, other internal teams, and clients 

Demonstrated ability to manage multiple complex issues/projects 

Demonstrated success in working in a highly collaborative team environment and ability to resolve conflict, while fostering a collaborative and communicative environment 

Ability to anticipate and adapt to changing conditions and opportunities 

Experience working closely with client and internal project teams throughout the software and infrastructure development life cycle

Excellent verbal and written communication skills, the ability to interface effectively with senior managers, business partners and clients, and the discernment to sense of when to strongly advocate for a position and when to seek compromise 

Be willing to travel to various locations across the United States

Demonstrated commitment to I.F. Purpose & Principles based on employment history and experience and interview(s)


To apply: Send your resume to [email protected].


Interpersonal Frequency LLC is an Equal-Opportunity Employer.



 

Interpersonal Frequency LLC

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