Hi there!

We're looking for a Design Manager to lead our design efforts around Content & Acquisition efforts at Zapier. Are you excited to build and run a user-centered product design team in a 100% remote company? Then keep reading!

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap and apply.

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About you

You know content products. This role is focussed on growing our App Directory, which millions of people visit every month. You've previously grown a news, reviews, forum, support content, or similar product that combined in-house content with user generated content. You've taken a product lens to content. You've spent time thinking through how content can acquire new users through SEO.

You are an experienced design leader. This isn't your first rodeo. You have hired, trained and managed multiple designers on multiple high-growth products.

You put your team's and customer's needs first. You enjoy helping and enabling designers do great work. You optimize your design strategy for what helps users best achieve their goals. You use data and user research to make human-centered design decisions. You challenge assumptions about what makes a design successful through encouraging divergent exploration and talking to users.

You love collaboration and feedback. You understand successful design doesn't happen in a vacuum or in secret. You believe in sharing work early, openly, and often. You enjoy teaming up with product managers, engineers, data scientists, customer champions, writers, and customers to help make the design team's work as effective as possible.

You know how design impacts development. You understand the technical complexities a design might introduce, and you can work through them with your teammates. You don't believe in “tossing designs over the wall” and would dread doing so.

You are resourceful. You know how to work across functions to get the help the design team needs to execute on projects. You work diligently to ensure progress is made across active projects.

Things you might do

• Hold weekly one on ones with members of the design team in your zone (today that's 3 product designers)

• Hold a weekly design meeting to help the design team execute on current design priorities

• Build rapport with each member of the design team and work hard to help them level up their skills

• Collaborate across functions to help set roadmaps to achieve business goals through design

• Advocate for and teach design skills across the organization. Find ways to involve non-designers in the design process through design sprints and other creative means.

• Contribute to and help build our design system

• Provide feedback on design solutions through wireframes, mockups, and interactive prototypes

• Participate in user research and other experiments to inform design decisions

• Give, seek, and receive thoughtful design critique

• Actively recruit, onboard and train new product designers at Zapier

• As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

About Zapier

For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Remote

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:

• Competitive salary (we don't use remote as an excuse to pay less)
• Great healthcare + dental + vision coverage*
• Retirement plan with 4% company match*
• Profit sharing
• 2 annual company retreats to awesome places
• 14 weeks paid leave for new parents of biological or adopted children
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
• Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question. After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.