Posted about 5 years ago

Job CategoryFinance and Operations

Job Details

About Salesforce.com:Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?About this position:The Finance & Strategy (F&S) organization is looking for a Senior Director who is passionate about business metrics. This role will report to the Senior Vice President of Corporate and Operations Finance & Strategy, and will be responsible for reporting critical metrics for the company including ACV (incremental ARR) and attrition (churn). These metrics are vital to accurately predict revenue in a SaaS model. This data receives significant visibility from the C-suite and this role will play a key leadership role in F&S and the company. They will work cross functionally to drive alignment, governance and standardization across the company. They play a critical and objective role in treatment of top line metrics.This role will initially manage a team of 8-10 full time employees, plus cross-functional project teams.Responsibilities:

+ Drive the reporting of two business metrics - ACV and attrition

+ Lead best in class adoption of Salesforce analytics cloud

+ Lead a team to standardize ACV and attrition definition and governance to be aligned with revenue recognition

+ Partner cross functionally to plan, forecast, and report these metrics. Deliver financial insights as a trusted adviser to the C-suite and company leadership

+ Transform system processes with an eye to automation, integration, and scale

+ Oversee integration of acquired business revenue KPIs into core ACV and attrition reporting/forecasting processes

+ Define, report, and provide insights around management reporting KPIs (e.g. New/Lost Logos)

+ Identify opportunities to improve how data is used through data structure, transparency, and delivery

Required Skills/Experience:

+ Bachelors Degree in Finance, Economics or related relevant areas

+ 8-10+ years of related experience, preferably in a leadership role within a Finance and/or Operations organization

+ Experience and understanding of the SaaS business model.

+ Experience leading teams, serving as a mentor and coach to employees. Leading geographical dispersed teams is a plus

+ Excellent communication and presentation skills (written and verbal)

+ Proven track record of working with and driving results with IT organizations

+ Proven track record of driving cross functional business process and system improvements, including successful change management

+ Ability to drive alignments on priorities with senior management

+ Strong customer service orientation and a desire to help others succeed

+ Proven track record of delivering small or large scale projects

+ Ability to break down complex ideas and issues and communicate in simple terms to different levels of the organization

Desired Skills/Experience:

+ MBA preferred

+ Ability to influence at all levels of an organization

+ Experience with financial and business intelligence tools/systems - SQL, data warehouses, Business Objects, Tableau, QlikTech, Cognos, Hyperion, Oracle

+ Relevant Experience in areas including: management reporting, process improvements, process re-engineering, business intelligence, planning and forecasting processes, talent development, learning and development, vendor management, procure to pay, quote to cash.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!