View Categories
Business 0 Copywriter 0 Customer Support 0 Design 0 Developer 0 Dev Ops 0 Marketing 0 Others 0 Product 0 Sales 0

Remote Customer Support Jobs

Find a customer support job you can do from home. We’ve got the most comprehensive list of open remote copywriting positions.

Sign up to get notified when new remote copywriting jobs become available.

Unsubscribe at anytime. Privacy policy

Sr. Support Engineer II


Posted almost 4 years ago

Overview


With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 175 remote-first employees around the globe processing hundreds of millions of dollars in sales every month.


We're looking for a Tier 2 Technical Support Agent to join our Customer Success team who is resourceful and will use their troubleshooting, analytic, technical and people skills to support our merchants. The Tier 2 Technical Support team has a strong understanding of the ReCharge platform and provides escalation services between Tier 1 and Engineering/Product teams. This role is highly proficient at making the complex simple and able to teach others while also providing a key customer facing escalation and problem validation service.  


What You’ll Do

  • Live by and champion our values: #ownership, #empathy, #simple-solutions.
  • Solve and troubleshoot tickets at the code level that have been escalated to the Tier 2 support queue.
  • Work cross-functionally with the Tier 1 Support team and the Product and Engineering teams.
  • Make the complex simple; you'll be able to break down technical concepts and teach to Tier 1 agents and merchants.
  • Make an impact and drive results for the merchant's businesses you support.

What You’ll Bring

  • Previous experience working in technical support for a SaaS company
  • Knowledge of front-end coding languages; html, css & js
  • Knowledge of SQL or other databases with strong analytic and critical thinking skills 
  • 6+ months experience communicating data insights to customers or stakeholders 
  • Experience creating reports and giving presentations
  • Previous experience troubleshooting data-related questions using reports, dashboards, and direct database querying
  • Experience thinking strategically to interpret underlying market trends in the subscription service and how that impacts the client’s business

Bonus Skills

  • Programming languages logic (reading and debugging codes and logs)
  • Understanding the content of JSON and how to interpret it
  • What is and how to use REST API
  • Understanding of Shopify Liquid

ReCharge Payments

Apply Now

Other Customer Support Jobs

Customer Success Rep for Fintech Startup focused on Traders (Stocks, Crypto, etc.)

TrendSpider

2nd Shift Customer Service and Success Associate

TrendSpider