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Posted about 1 year ago

Job CategoryCustomer Success Group

Job DetailsSuccess Agent -CRM Configuration

New Grad Role

Job DetailsSalesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloudcomputing, and today we're delivering the next generation of social, mobile and cloud technologies that helpcompanies revolutionize the way they sell, service, market and innovate-and become customer companies. We arethe fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according toForbes and one of Fortunes 100 Best Companies to Work For. Our "more human, less corporate" culture is builtaround doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an internor a new college grad and get on the path to your #dreamjob.

Responsibilities:Respond to customer technical questions, solve technical problems, and suggest appropriate workarounds related tosupported applications.Resolve customer service issues and skillfully manage complex customer service problems.Manage customers' expectations and experience in a way that results in high customer satisfaction.Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertiseeffectively to help customers.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling theSalesforce communityResearch, document, escalate cases according to procedure.Actively participate in job related training.Review support cases for technical and troubleshooting accuracy.Define and describe technical best practices.Complete assigned project responsibilities. Experience/Skills Required:Bachelor Degree preferably in Computer Science, Information Systems or similar. Must be within 1 year of graduation date.Demonstrated analysis, problem solving and skills troubleshooting expertiseDetailed, organized and results orientedAbility to effectively prioritize and escalate customer issues as requiredExcellent written and verbal communication skillsAbility to multi-task and perform effectively under pressure Experience/Skills Desired:Salesforce.com Certified Administrator.Prior experience in Customer Support.Experience with Salesforce.com and/or CRM applications.Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLUnderstanding and experience reading/writing HTML.

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes?s ?World?s Most Innovative Company? five years in a row and one of Fortune?s ?100 Best Companies to Work For? eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!