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Posted about 1 year ago

Job CategoryCustomer Success Group

Job Details

The Salesforce Premier Developer Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Success Agents pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-?1-?1 model.

Please note: Overnight Shift -------- Sun evening -Thursday morning, 6pm -3am. Shift hours may based on business needs.

In your role as a Success Agent, you are the first point of contact for customers experiencing technical challenges!

Job responsibilities include:

+ Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.

+ Developing and maintaining technical expertise in assigned areas of product functionality.

+ Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.

+ Providing feature explanation and Salesforce coding best practices.

+ Managing customer expectations and the customer experience to maximize customer satisfaction.

+ Actively maintaining and participating in job-related training activities.

+ Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.

+ Multitasking and performing effectively under pressure.

+ Creating and curating knowledge articles, enabling customers to resolve their issues independently.

Experience/Skills Required:

+ Bachelor's degree in Computer Science or a related field, or 2 years of experience in a developer role.

+ Excellent written and verbal communication skills.

+ Clear comprehension of Object-Oriented Programming (OOP)

+ Read, develop, and debug software with Java, C# or at least one modern object-oriented language

+ Experience with reading/writing HTML and CSS

+ Experience with Database concepts, Data management (RDBMS), and SQL

+ Experience with developing Applications using SOAP and REST API's

+ Experience working with scripting languages (e.g. JavaScript, JQuery, etc.) and Web Architecture Principles

+ Experience with CLI (UNIX/LINUX)

Experience/Skills Desired:

+ Master's degree in Computer Science or computer/business information systems

+ Experience with Salesforce and/or CRM applications and other cloud-based technologies

+ Demonstrated skill in Customer Support or Customer Service in a customer-facing role

+ Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.

+ Salesforce Certifications:

+ Salesforce.com Certified Administrator (ADM201 Certified),

+ Salesforce.com Certified Advanced Administrator (ADM211 Certified),

+ Salesforce.com Certified Developer (DEV401 Certified),

+ App Builder Certified

+ Developer 1

About Salesforce:

+ Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!