Posted almost 5 years ago

In the future, we see a better world. And the changemakers creating that better world should have the tools and technology to make this happen. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits, educational institutions, and philanthropic organizations so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.

Salesforce.org is committed to increasing the efficiency of the global social sector in achieving higher impact. To achieve this goal, we are building a social enterprise to deliver world-class CRM and technology platform solutions to the education & charity markets.

About the Role:
We're looking for exceptional candidates to join the Customer Success Group within Salesforce.org. If you possess intellectual curiosity, great problem solving skills and an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job. The Success Engagement Director (SED) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.org 's Customer Success Group solutions in the pre-sales cycle.

The SED is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the Salesforce.org sales teams to map out successful implementations. For each customer engagement, the SED will assess complexity and propose the right services mix to ensure the customer's success in their implementation cycle and beyond. This includes positioning the best consulting delivery organisation(s), Success Cloud resources and the right support and training products needed for a customer's success.

Responsibilities:

• Collaborate with sales teams to ensure proper implementation approach is in place to maximise each customer's success.
• Provide implementation best practices.
• Position support, training and other salesforce solutions which may be needed for a successful customer experience.
• Be an expert on partner capability and capacity within their respective region.
• Estimated 40% customer facing travel across EMEA
• Any other customer facing activity as required

Experience/Skills Required:

• Bachelors Degree
• Strong written and verbal communication skills, executive level presence and experience in facilitation.
• Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Ability to link business processes with product/technical solutions.
• Extensive experience delivering consulting services, including involvement in scoping and selling services
• Significant enterprise level project management experience (contract management, risk management, staffing)
• Reasonable enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
• Experience in nonprofit or higher education enterprise architecture

The following Salesforce.com certifications are nice to have:

• Salesforce.com Certified Administrator
• Salesforce.com Certified Advanced Administrator
• Salesforce.com Certified Sales Cloud Consultant
• Salesforce.com Certified Service Cloud Consultant
• Salesforce.com Certified Developer
• Salesforce.org certifications as they become available

UI2220-9132

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.