Posted 11 months agoIn the future, we see a better world. And the changemakers creating that better world should have the tools and technology to make this happen. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits, educational institutions, and philanthropic organizations so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.
Salesforce.org is committed to increasing the efficiency of the global social sector in achieving higher impact. To achieve this goal, we are building a social enterprise to deliver world-class CRM and technology platform solutions to the education & charity markets.
About the Role:
We're looking for exceptional candidates to join the Customer Success Group within Salesforce.org. If you possess intellectual curiosity, great problem solving skills and an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job. The Success Engagement Director (SED) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.org 's Customer Success Group solutions in the pre-sales cycle.
The SED is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the Salesforce.org sales teams to map out successful implementations. For each customer engagement, the SED will assess complexity and propose the right services mix to ensure the customer's success in their implementation cycle and beyond. This includes positioning the best consulting delivery organisation(s), Success Cloud resources and the right support and training products needed for a customer's success.
The following Salesforce.com certifications are nice to have:
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.