Posted over 1 year ago
Job CategoryProgram/Project Management (Non Technical)
Job DetailsThe TeamQuip's mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. The Scale Customer Success Group ensures all customers have a seamless deployment and adoption of Quip. A strong candidate will be a customer advocate, product evangelist and have experience building successful programs at scale.The RoleAs a Success Manager on the Scale team, you will work with a portfolio of fast growing, Enterprise customers. Members of the Scale Customer Success team are challengers and experts in synthesizing data to build more effective programs and relationships. This role is based in San Francisco, CA.We take a thoughtful and consultative approach to help customers realize value quickly. We inspire teams to use Quip to work better and together and drive meaningful business results. Focused on sharing best practices, a Scale CSM at Quip is deeply empathetic about customers and the internal teams they partner with.With a focus on high impact programs, approximately 40% of time will be devoted to program creation and execution, 30% of time will be spent deploying new customers and 30% of your time will be dedicated to managing the health of a customer portfolio of growth customers in the Enterprise segment.Requirements
+ 5+ years experience in Customer Success.
+ Results driven, self-sufficient and highly organized.
+ A creative problem solver with a proven track record of building effective and high impact programs.
+ An effective oral and written communicator who is comfortable leading C-level conversations.
+ Empathetic, and able to build trusting internal and external relationships.
+ Bachelor's degree preferred.
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!