Posted almost 5 years ago

Job CategoryProgram/Project Management (Non Technical)

Job DetailsThe Team

Quip's mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. The Scale Customer Success Group ensures all customers have a seamless deployment and adoption of Quip. A strong candidate will be a customer advocate, product evangelist and have experience building successful programs at scale.

The Role

As a Success Manager on the Scale team, you will work with a portfolio of fast growing, Enterprise customers. Members of the Scale Customer Success team are challengers and experts in synthesizing data to build more effective programs and relationships. This role is based in San Francisco, CA.

We take a thoughtful and consultative approach to help customers realize value quickly. We inspire teams to use Quip to work better and together and drive meaningful business results. Focused on sharing best practices, a Scale CSM at Quip is deeply empathetic about customers and the internal teams they partner with.

With a focus on high impact programs, approximately 40% of time will be devoted to program creation and execution, 30% of time will be spent deploying new customers and 30% of your time will be dedicated to managing the health of a customer portfolio of growth customers in the Enterprise segment.

Requirements

• 5+ years experience in Customer Success.
• Results driven, self-sufficient and highly organized.
• A creative problem solver with a proven track record of building effective and high impact programs.
• An effective oral and written communicator who is comfortable leading C-level conversations.
• Empathetic, and able to build trusting internal and external relationships.
• Bachelor's degree preferred.
• LI-Y

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

SDL2017