Posted over 2 years ago

Employment Hero is one of Australia's fastest-growing tech companies. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. Having expanded globally in late 2020 we will continue to grow rapidly in 2021 and beyond.

We believe in distributed employment and take a ‘Remote First’ approach with our team. We don’t mind where you live in the UK – if you’ve got the skills for the role and the passion for our mission then we want to hear from you.

Our Support Payroll & HR Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero payroll product. In this role, you will ensure accuracy and correctness when interpreting collective agreements and other conditions of employment for our clients.

Employment Hero's Support Consultants are our go-to authorities on UK employment standards and can quickly adapt to changes in technology and regulation. They are fantastic communicators who understand our customer's payroll needs and can accurately convert that information to the payroll system configuration, by providing valued advice and exceptional service.

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

• Provide functional systems administration and support, including management of system issues/incidents to ensure that users are supported with a prompt resolution

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration

• Taking on client and team Payroll and HR escalations to resolve in a timely manner
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• You will respond to payroll and HR related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Specialists
• Manage and be accountable for your customer sentiment and scores across your interactions, including following up and understanding where these are received below benchmark

• A background in payroll processing and/or HR management is important
• Must have UK employment legislation and regulations knowledge
• Previous experience in setting up, implementing and administering payroll systems
• Knowledge of different payroll systems (KeyPay is a big plus!)
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work means you can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
  
  

• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Weekly virtual happy-hour and social events to get to know your new colleagues
• Quarterly & yearly team celebrations

Why join Employment Hero?

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

* Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2

* BRW Most Innovative Companies 2015

* Anthill Smart 100 List 2015

* Startup Daily Top 50 Emerging Leaders 2015

* HRD Employer of Choice Award 2015

* Aon Hewitt Best Employers 2013