Posted almost 5 years ago

This is a great opportunity to join a very successful SaaS company that is experiencing tremendous growth. The Technical Account Manager will own a client base, to onboard, train, and be their go-to contact for any technical related questions. You will be the face of the company for our clients once they come on-board.

• Establish consultative and trusted relationships with Datorama clients
• Understand the client business goals and how Datorama adds value to those
• Anticipate client future needs to deliver optimal solutions
• Ensure client expectations are exceeded consistently
• Transition new clients into the company seamlessly and create consistent delivery processes across all clients
• Communicate regularly with the customer to evaluate satisfaction and value delivery
• Drive value and in turn upsell opportunities into Datorama’s existing client base
• Develop best practices and process strategies across teams
• Drive planning sessions to ensure client is able to fully leverage Datorama to meet their performance and operational efficiency goals
• Identify relevant analysts for particular activities and manage the briefing process
• Build collaborative and productive working relationships cross-functionally within the Datorama organisation – ultimately to support our clients business strategy and growth
• Collaborate with and support Account Management in business reviews and check in points with key clients

3 months expectations:

• Master Datorama's marketing intelligence platform and obtain certification
• Become familiar with Datorama market positioning, backed by Salesforce Marketing Cloud​
• Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals
• Develop working partnerships with the Datorama Customer Success team supporting your customers

12 months expectations:

• Own the technical ownership, adoption and growth of allocated book of business.
• Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with Datorama
• Build and foster relationships with senior client executives
• Evangelize Datorama's customer success stories and customer success systems and processes

About you

• 2-5 years experience in digital analytics, preferably in a top tier media agency or AdTech vendor
• 2+ years previous commercial experience, preferably in a technology SaaS company
• Extensive experience with databases and data mapping
• Extensive experience using Excel plus desired skills in SQL, CSS and Python
• Strong technical and problem solving skills
• Excellent communication skills, both written and verbal
• Time management skills with the ability to effectively manage and prioritize own workload
• Project management skills
• Deep understanding of the online advertising industry / eco-system
• Natural ability for consultative and solution-based selling
• Technology related B.Sc or B.A. degree

*LI-Y

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